Customer Transformation Consultant
Kpmg India Services Llp
Apply on company website
Customer Transformation Consultant
Kpmg India Services Llp
Bengaluru/Bangalore
Not disclosed
Work from Office
Full Time
Min. 2 years
Job Details
Job Description
Consultant – Customer Transformation -Bangalore
•The professional in this position is expected to execute Customer Advisory projects and must have experience in customer experience management, customer journey design mapping, marketing, sales, ecommerce & service transformation•Have strong expertise in conducting end-to-end business transformation projects including, 'as-is' to 'to-be' assessment, future state•Conduct in-depth analysis and interpretation of clients' business data, processes, and challenges to identify opportunities for improvement and develop actionable insights.•Develop strategic recommendations, business cases, and implementation roadmaps for clients based on industry best practices and cutting-edge methodologies.•Collaborate with the internal team, including subject matter experts, business analysts, and technology professionals, to ensure the effective delivery of services.•Support clients in the execution of recommended solutions; assist with change management, communications, training, and project management as needed.•Should have excellent communication skills and prior experience of interacting independently with global stakeholders•MBA in Finance from Tier 1 / 2 College•Overall experience of about 2 – 7 Years•Effective verbal and written communication skills. Collaborate with clients - both in offshore and onshore models - to define current state maps (blueprinting), transformation strategy and execution•Strong customer service orientation including demonstrated issue resolution and relationship management skillsJob role
Work location
Bangalore, Karnataka, India
Department
Consulting
Role / Category
Marketing Consulting
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Kpmg India Services Llp
Job posted by Kpmg India Services Llp
Apply on company website