Consultant - GBO - Sentinel

Associate – Global Business Operations (GBO) Sentinel Service Desk

 

Global Business Operations operates (GBO) supports KPMG’s global risk applications and as a department is responsible for management of the business processes connected to each application, while also serving as product owner.

Responsibilities:

The purpose of this role is to provide operational support and data maintenance of the Sentinel risk application as a member of the GBO Sentinel Service Desk.

• Perform daily entity data maintenance tasks to ensure a high-level of entity data quality as part of the independence process
• Utilize external data sources to validate entity data and family tree information
• Perform periodic (weekly, monthly, quarterly) data maintenance and reporting activities in line with risk policies and procedures
• Attend Sentinel service desk meetings to keep aware of any business and/or application changes
• Provide status as required by Sentinel Service Desk leadership
• Escalate any issues requiring management-level attention or resolution
• Provide suggestions on process improvements and application enhancements based on activities performed and trends in services being provided.
• Work with the Business Team to analyze, execute and support business requirements.  Clearly communicate complex technical application issues to Business Team and other stakeholders.
• Help to manage data integrity processes to ensure the highest quality over standard current data. 
• Assist customers by responding to inquiries, handling escalations, and working with other team members to resolve cases in ServiceNow 
• Update knowledge materials to support changes to support processes or risk policies
• Train new team members on how to complete the required activities of the role

Required Qualification:

• 2-5 years of experience working in an information systems service desk or business operations support desk
• Strong experience on ServiceNow tool
• Familiarity with Big4 risk processes preferred
• Experience documenting procedures and other knowledge base materials
• Strong knowledge of and experience with Microsoft Excel, basic experience with remainder of Microsoft Office suite
• Data maintenance and analysis skills preferred
• Critical thinking, problem solving skills a must

Experience Level

Mid Level