Content Analyst

Content Analyst

Content Analyst is a strategic role responsible for leading critical projects, handling BAU operations, resolving client queries, and driving key business outcomes. The position emphasizes delivering infrastructure improvements, process automation, task and customer management, and supporting DCC reduction initiatives.

 

Key Responsibilities:

• Lead and support high-impact projects, including PGCC audits and Time Series Improvement plans for Commodities pricing.
• Collaborate with team managers and specialists to implement operational improvements such as MOW and customer engagement strategies.
• Provide support during incidents, data recovery efforts, and service desk operations, including handling Service Cloud cases and client communications.
• Coordinate testing, migrations, and upgrades affecting production environments, ensuring all change plans are approved and driven optimally.
• Work closely with Business Analysts, Product Managers, and multi-functional teams to align on business goals and results.
• Resolve client queries efficiently while mentoring junior team members to improve their analytical skills and strengthen partner relationships.
• Drive initiatives passionate about process simplification and innovation.
• Implement specific projects as assigned by the manager, ensuring timely and high-quality outcomes.
• Implement change control procedures, data operations standards, and compliance with current data policies.
• Partner with team leaders and senior staff to identify and close skill gaps within the team.
• Represent the desk in broader forums, including MTTR Metrics and DCC discussions.

 

Required Skills & Qualifications:

• Bachelor’s degree required; Master’s or MBA preferred.
• Good understanding of Commodities Content, DSS, and Elektron migrations.
• Proficiency with tools such as NDA, DSS suite, and basic SQL.
• Excellent verbal and written communication skills.
• Demonstrable ability to lead projects, address issues, and deliver reliable solutions.
• Expertise in operational strategy and decision-making.

 

Additional Information:

• Prior knowledge of the Commodities data set is a strong advantage.
• Experience in Customer engagement and business engagement is required.

Career Stage:

Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level

Senior Level