Content Operations Manager, Help and Education

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 2 years of experience in program management.

Preferred qualifications:

• 3 years of experience in program management.
• Experience translating content analysis and insights for non-editorial content audiences.
• Experience in communications, including internal and executive communications.
• Experience with stakeholder management and working with cross-functional teams.
• Experience structuring programs or content with global scale.
• Excellent Project management skills and experience in managing vendors.

Responsibilities

• Manage content operations program that supports measuring, tracking and reporting of content quality metrics.
• Collaborate with platform and tooling teams to influence roadmaps to automate content operation programs.
• Deliver insights and reports to leadership to influence priorities for quarterly and annual planning, and provide analysis for business reviews with stakeholders (incl. Scaled Support Operations, Localization, High Touch Support, and Platform).
• Partner with Vertical, Design, and Metric teams to ensure intake, resource allocation and quality management.
• Identify areas for operations and work with stakeholders, manage communications and ensure milestones and deadlines are met.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

As a Content Operations Manager you will manage content optimization programs, integrating them across a roadmap and stakeholder landscape. Your collaboration is essential to ensure seamless operations across multiple teams and the execution of our cross-functional roadmap.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.