Credit & Collections Representative

Key Responsibilities

Credit Control & AR Function 

• Researches and verifies credit data on customers to establish or update credit lines.
• Investigates and resolves customer invoice disputes to facilitate payment from, or issuance of credit to customers.
• Reviews customer accounts for aging of unpaid balances and pending orders, solicits payments on overdue accounts, places delinquent account on "temp hold" status until payment arrangements are secured, determines payment plans/schedules.
• Follows up on AR and/or recommends transfer of outstanding customer accounts to collection agencies [Coface] or escalate to supervisors/Credit HOD.
• Maintain CMD (customer master data) record in SAP.
• Review account opening applications to ensure completeness and accuracy in line with established procedures i.e., responsible for the maintenance and creation of new customer accounts, work closely with cash app team on payment posting and payment offset.
• Monitor and report on balances owed on cash sale accounts.
• Support the follow-up on payments due and releasing of sales or delivery orders.
• Manage a portfolio of customer accounts for Asean countries and follow up actions with debtors and credit collections processes.
• Ensures reconciliation of complex customer accounts i.e., investigate and resolve discrepancies relating to non-payment of invoices with internal or external customers.
• Ensure escalation of high-risk or default customers to HOD / Sales team.
• Perform and check re-activation of mark deletion accounts for Sales & CSR team.
• Perform actual rebate computation a portfolio of customer accounts.
• Generate manual customer invoices, credit/debit note and liaise with internal division on posting entries in the billing system.
• Support in weekly or month end duties such as AR Aging, Unapplied Cash, AR Reserve reports, or weekly actual CDTF collection reports and update in system.
• Provide ad-hoc reporting or assisting with audit and financial queries as and when requested.

Billing Function 

• Good knowledge of billing requirement.
• Handling and update RPA e-Invoice and E-SOA Template in shared drive and work closely with CDBA or South Credit team so that e-invoices and e-SOA Excel will be sent out to customers on time. 
• For customers that requires mailing, to be consolidated and completed i.e., to distribute invoices to customers via Post, DHL, or E-mail in e-pdf.
• To raise and escalate promptly if there are disputes and issues in AR collections or billing.
• Support e-SOA Excel or SAP projects and enhancements for CTC process (if any).
• Support improvements initiatives with focus on quick-win automations aiming at enhancing efficiency.

Trade Transaction Documentation (Letters of Credit and Documentary Collection)

• Examines documents drawn under export Letters of Credit, to determine compliance with the terms and conditions of the LC, and in compliance with UCP/URR latest version. Communicates discrepancies back to both internal and external customers accordingly.
• Vetting LC and document presentation to the banks
• Provide advisory to business and support functions on pertinent requirement of the LC and trade transaction on risk areas and proper execution
• Remains current with all trade related rules and regulations and with internal compliance training requirements
• Carry out document examinations on all import and export L/C documents and ensure smooth running of the daily operations and processing all import/export bills documents in compliance with the commercial law/government regulations
• Execute all trade transaction process and ensure timeliness in document preparation and bank presentation with no discrepancy especially for documents within our control. For external 3rd party documents, effort to pre-empt and ensure minimal corrections and discrepancy.
• Handle correspondences to & from, freight forwarders, banks.
• Perform up to date recording of LC transactions and regular up-date LC acceptance/payment status.
• Examines and prepares all necessary documents (invoice, packing list, bill of lading, AWB, certificate of compliance, collection order, drafts etc.) and sends them to the remitting bank.

     Addressing incoming / outgoing fund issue with the bank.

• Communicate with the bank on all incoming /outgoing fund issues, bank attestation letters etc

Profile
The individual should have the following experience:

• Diploma holders with at least 3-5 years of work experience in trade support and familiar with Incoterms
• Excellent knowledge of commercial rules UCP/URR/URC latest versions and government regulations governing import and export transactions.
• Prior experience preparing trade transaction documentation for bank presentation
• Good knowledge in Letter of Credit and trade transactions (DA/DP) knowledge
• Adept at using systems and applications. Well versed in MS Word, Excel, and PowerPoint.
• Advanced Excel skills including SAP/VBA and usage of BW/Power BI is advantages
• Good knowledge of compliance, particularly export trade compliance, AML, KYC, etc.
• Pro-active and able to take initiative to complete tasks
• Strong team player and willing to learn
• Capable of working independently
• Good written and spoken English
  

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Experience Level

Mid Level