Senior ServiceNow Solution Architect

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Human Resource Service Delivery (HRSD)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a Senior ServiceNow Platform / Solution Architect who can lead the end-to-end design and execution of enterprise ServiceNow solutions. The role requires deep expertise across CMDB, UX, AI (Now Assist), and SecOps, with the ability to translate high-level architecture into detailed, executable low-level designs for development teams.
The candidate will act as a bridge between business stakeholders and delivery teams, owning requirement discovery, solution design, governance, and technical direction.


Key Responsibilities
- Lead requirement discovery workshops with business and IT stakeholders
- Translate business requirements into high-level and low-level solution designs
- Design scalable, secure, and maintainable ServiceNow architectures
- Create detailed technical design documents (LLDs) consumable by developers
- Drive CMDB architecture, data model, discovery, and service mapping
- Define and govern UX design standards using ServiceNow UI Framework / UI Builder
- Design and implement AI/Now Assist use cases aligned to business value
- Architect SecOps solutions including Vulnerability Response and Incident Response
- Provide technical leadership and guidance to development teams
- Ensure adherence to ServiceNow best practices, standards, and guardrails
- Support testing, deployment, and production readiness
- Act as a technical SPOC for complex initiatives and escalations


Must-Have Skills & Experience
ServiceNow Platform Expertise:
- 6+ years of hands-on experience on ServiceNow platform
- Strong experience in CMDB, CSDM, Discovery, Service Mapping
- Proven expertise in ServiceNow UX (UI Builder, Workspaces, Portal)
- Experience with Now Assist / AI-driven use cases
- Solid understanding of SecOps modules (VR, IR, integrations)
Architecture & Design:
- Ability to convert high-level solution architecture into detailed LLDs
- Strong knowledge of ServiceNow data model, integrations, and APIs
- Experience defining platform governance, standards, and patterns
- Exposure to cloud strategies and enterprise IT landscapes
Requirement & Stakeholder Management:
- Proven experience in business requirement gathering
- Ability to translate business needs into technical solutions
- Strong experience working with global stakeholders

Good-to-Have Skills
- Experience with ITSM, ESM, CSM implementations
- Knowledge of MB Cloud / enterprise cloud strategies
- Exposure to reporting & analytics integrations (e.g., data platforms)
- ServiceNow certifications (CSA, CIS, CAD – any relevant)
Soft Skills & Leadership Attributes (Critical):
- Strong communication and storytelling skills
- Ability to influence without authority
- Structured, analytical, and solution-oriented mindset
- Comfortable working in ambiguous and fast-changing environments
- Mentoring mindset with ability to uplift junior architects and developers
- High level of ownership, accountability, and professionalism
- Clear, executable solution designs with minimal rework
- Strong alignment between business intent and technical execution
- Improved platform stability, scalability, and user experience
- Development teams enabled with clarity and confidence
- ServiceNow platform positioned as a strategic enterprise enabler

Additional Information:
- The candidate should have minimum 9 to 12 years of experience in ServiceNow Human Resource Service Management (HR).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.