Custom Software Engineer - ServiceNow AI Developer

Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

JD — ServiceNow AI Developer (Entry Level) Key Responsibilities • Develop AI-enabled features on ServiceNow (Now Assist, Virtual Agent, AI Search) using App Engine Studio, Flow Designer, and IntegrationHub. • Implement agentic patterns for workflow automation and developer assistance. • Author prompts and evaluators; contribute to RAG strategies and testing frameworks. • Collaborate in agile pods with architects and product owners; participate in sprints and code reviews. • Apply Responsible AI principles and follow secure engineering practices. Qualifications & Skills • Strong fundamentals in JavaScript, REST APIs, and ServiceNow platform development. • Familiarity with ServiceNow App Engine, Flow Designer, IntegrationHub, and Scoped Applications. • Understanding of LLMs, prompt engineering, and evaluation metrics. • Knowledge of Virtual Agent, AI Search tuning, and Now Assist configuration. • Exposure to ServiceNow data models, UI policies, Business Rules, and client scripts. • Awareness of integration patterns (SOAP/REST), MID Server, and authentication mechanisms (OAuth, SAML). • Basic understanding of RAG concepts, vector search, and orchestration frameworks. Soft Skills • Curiosity and continuous learning mindset. • Strong collaboration and communication skills. • Problem-solving orientation with attention to detail. • Adaptability in fast-paced, client-focused environments.