Customer Engineer

At Aisera, we’re building a world-class Customer Success team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. The Aisera customer engineer is assigned specific customer accounts and is responsible to keep their accounts in good health, while working to accomplish the customer’s goals, solve technical issues, and answer technical questions.

\"This role is based out of our Bangalore office, and requires working during US hours. The work hours may change in future.\"

Responsibilities:

• Be the primary technical point of contact for customers.
• Verify that Aisera has access to the right information from customer backend systems.
• Train the AI system to provide the best answers to questions.
• Develop workflows/RPAs based on customers’ requirements (requires scripting knowledge) 
• Triage any technical issues reported by customers and work with Engineering toward the resolutions.

Basic Qualifications:

• 5 years of Customer engineering, software development, or DevOps experience.
• Experience in customer facing roles.
• Knowledge of scripting using bash, Java, JavaScript, python, or similar scripting/programming language.
• Knowledge of REST APIs – how to make calls and troubleshoot errors.
• Knowledge of security standards (authentication/authorization) & practices including oAuth, SAML and SSO.
• Bachelor’s degree or equivalent knowledge in computer science, engineering, or related technical field.
• Experience with setting connectors between IT systems like Zendesk, Jira, ServiceNow, etc.
• Knowledge of AI technologies is a plus.