The role will involve a 360 degree ownership of the relationships with our members. Customer satisfaction ratings amongst the insurance industry have plummeted in recent years. Even is committed to drastically changing this. Members' needs come above all. The role will start at the very first interaction. It is up to the member relationships manager to answer any queries that come up, and guide any potential member through a sale. The member relationship manager needs to ensure that there are no doubts or unanswered questions in the customer’s mind towards Even.  After the initial onboarding, you will stay with the member and continue to support them throughout their Even journey. Answering questions, gathering suggestions for subsequent product features, and becoming a supportive force in any healthcare experience that members may face.  It will be the member relationship manager’s goal to achieve 100% renewal rates. The role spans across multiple departments, notably marketing and product. There will be significant opportunities to specialise and enter other disciplines within the company if interests move towards that way. Member relationships is one of the most important departments  in the company, and we need a team who is committed to ensuring our service is beyond anything our members will have experienced elsewhere. ## **Day to day responsibilities include, but are not limited to:** - Respond to inbound requests from potential members and actively get involved in selling and converting users. - Ensure that member needs are met in requests, and actively build relationships with cohorts of members throughout their even journey. - Help improve user’s product knowledge and offer guidance on best practices. - Interact and resolve user issues through live chat support and tickets. - Be the first line of defense, identify bugs and escalate to the concerned team. - Consolidate user queries and educate product teams about what users want. Be the voice of the user! - Go the extra mile to help individual users with their issues. Providing an excellent support experience is the best way to get loyal users and referrals. - Work closely with various teams such as marketing, product and hospital operations to ensure that Even members are overall satisfied with their service. - Develop and implement processes by yourself. We are a startup. We want people who are able to create processes, not just follow. - Coordinate with hospital partners for resolution/clarifications if needed - Drive 100% customer retention by delivering extraordinary experience ## **What are we looking for:** - Undergrad in a course that may be relevant to the role - 6 months - 3 years work experience - Previous experience preferred in Sales, Business Development, Customer Success, Account Management - Strong English communication skills in both written and verbal. Candidates who also speak in Kannada and/or Hindi will be preferred. - Dynamic, quick thinking and problem solving. Ability to grasp new concepts very quickly. Even is not like anything else in the market. You need to understand exactly how we work and why. - Candidates are flexible with day shifts with one or two shifts per week being at night. (rotational) - 5 days working. - Candidates must be located in Bangalore. We are an office first company with the opportunity for remote work periodically. ## **Nice to haves:** - **Exposure to tools like Fresh desk, Google Suite, Slack and Notion is a plus.** - **Basic understanding of health insurance.** - You have worked at a VC-backed startup before, and seen hyper-growth in action & enjoy fast paced and dynamic work environments. ## **What do you get for all your hard work?** *Top of the market compensation and meaningful equity in the company/ An above market compensation package.* - *Annual package of INR 6 lacs including fixed and variable components* - *Employee stock options worth 5 lakhs* - *5 days work week* - *Even membership for you and your family* - *Work laptop* - *A minimum of 15 days of holiday + 4 days to celebrate the special occasions with your loved ones* - *Monthly well-being budget* - *An open, inclusive and supportive team where everyone is valued and all ideas and suggestions are welcome.*

More about this Customer Relationship Manager job

Even Healthcare is aggressively hiring for the job profile of Customer Relationship Manager at Bengaluru in Indiranagara locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 35,000 INR and can go up to 50,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. What are the timings of the job and how many working days are there? Ans. It is a Full Time job having timing from 9 AM - 5 PM (ROTATIONS) and will have 5 working days i.e., Monday to Friday (rotations). 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 26-Jul-2021. For more details, download apna app and find Full Time jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!