Customer Service Analyst - Voice Support

Customer Service Associate

Skill required: Voice - Service Desk Voice Support
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Support production as per objectives and as required by the process Provide process training to new joiners.
What are we looking for? Excellent knowledge in Helpdesk process.
Roles and Responsibilities: Maintain personal productivity by resolving target tickets on both calls and e-mail, per day as defined in the objectives.