Customer Service Associate

CUSTOMER SERVICE ASSOCIATE IV

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity Ltd. is an American Swiss-domiciled technology company that designs and manufactures connectors, sensors, relays, contactors, and application tooling for several industries, such as automotive, industrial equipment, data communication systems, aerospace, defense, medical, oil and gas, consumer electronics and energy.
TE Connectivity has a global workforce of 89,000 employees, including more than 8,000 engineers. The company serves customers in approximately 140 countries.

Position Overview:
As a Customer Service Associate in TE Connectivity's Industrial Business Unit, you will be responsible for delivering outstanding customer service and support. You will serve as the primary point of contact for our customers, ensuring their needs are met with efficiency, accuracy, and professionalism. Your role will involve handling inquiries in the form of cases in salesforce application, maintaining orders in SAP, and addressing any issues or concerns that may arise. You will work closely with other team members and our internal departments to provide comprehensive service and support.

Job Requirements

•    Customer Engagement:
Interact with customers via phone, email, and chat to provide timely, accurate, and professional support on products, services, quotations, order status, pricing, quantity discrepancies, and general inquiries.
•    Extraordinary Customer Experience (ECE):
Deliver consistent, high-quality customer interactions to enhance the overall customer journey. Actively contribute to achieving key performance indicators such as STR, CES, FCR, and efficiency.
•    Issue & Escalation Management:
Proactively handle customer issues and escalations with a solution-oriented mindset, ensuring swift resolution and customer satisfaction while minimizing repeat contacts.
•    Product & Process Expertise:
Develop and maintain strong knowledge of TE Connectivity products, services, and processes to confidently support customer needs and provide value-added guidance.
•    Order & Case Documentation:
Accurately record customer interactions, cases, orders, and resolutions in CRM systems (e.g., SAP, Salesforce) to ensure data integrity and transparency.
•    Cross-Functional Collaboration:
Partner closely with Sales, Logistics, Supply Chain, Pricing, Finance, and Planning teams to ensure seamless service delivery and effective issue resolution.
•    Voice Support Operations:
Handle inbound and outbound customer calls using Cisco Webex and other communication platforms in a professional and customer-focused manner.
•    Continuous Improvement & Innovation:
Identify opportunities to improve customer service processes, reduce inefficiencies, and enhance the overall customer experience through proactive suggestions and initiatives.
•    Learning & Development:
Actively participate in training programs, knowledge-sharing sessions, and process improvement projects to continuously enhance skills and grow within TE Connectivity.
•    Compliance & Quality Assurance:
Ensure all customer service activities are executed in compliance with company policies, internal controls, and industry regulations, maintaining high standards of quality and professionalism.

Desired Candidate Profile:

Qualifications:
•    Education: Minimum bachelor’s degree in any discipline (Business, Commerce, or related fields preferred).
•    Experience: Minimum 1–2 years of experience in a customer service, order management, or support role (B2B environment preferred).
•    Communication: Excellent proficiency in spoken and written English is mandatory.
•    Prior experience working with international customers or global teams is an added advantage.
•    Basic understanding of order-to-cash (O2C) or customer service processes is preferred.
•    Willingness to work in a fixed shift (12:00 PM – 9:00 PM) and in a fast-paced corporate environment.
Skills:
•    Excellent verbal and written communication skills in English.
•    Strong problem-solving and analytical abilities with a customer-first mindset.

•    Working knowledge of CRM/ERP tools such as SAP, Salesforce, or similar customer service systems.
•    Ability to multitask, prioritize tasks, and manage time effectively in a high-volume environment.
•    Strong attention to detail, accuracy, and organizational skills.
•    Ability to handle customer escalations professionally and calmly.
•    Good stakeholder management and coordination skills with internal teams (Sales, Logistics, Planning).
•    Proactive, adaptable, and willing to learn new processes and tools.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

EOE, Including Disability/Vets

Experience Level

Mid Level