Job Description

Customer Service Representative 1-Ops

Oracle PartnerNetwork is a customer-focused, cloud-first modern partner program that accelerates the transition to the cloud, driving superior customer experience and business outcomes. Partners are encouraged to experience the digital self-service through guided journeys and knowledge article look-up first, followed by live agent assistance through *Partner Assistance* for questions that cannot be self-serviced. The primary role of the Partner Assistance Specialist is to help partners move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth in alignment with the core tenets: Customer Centric, Success Driven, Simplified
Requirements
Experience in a Customer Service role
Advanced level of Korean Language
Demonstrates troubleshooting skills
Excellent communication skills
Proven time management skills (plan, prioritize, organize work)
Displays strong tenacity and drive to get things through to successful closure 1:27

Ramandeep Kaur

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both

Oracle PartnerNetwork is a customer-focused, cloud-first modern partner program that accelerates the transition to the cloud, driving superior customer experience and business outcomes. Partners are encouraged to experience the digital self-service through guided journeys and knowledge article look-up first, followed by live agent assistance through *Partner Assistance* for questions that cannot be self-serviced. The primary role of the Partner Assistance Specialist is to help partners move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth in alignment with the core tenets: Customer Centric, Success Driven, Simplified
Requirements
Experience in a Customer Service role
Advanced level of Korean Language
Demonstrates troubleshooting skills
Excellent communication skills
Proven time management skills (plan, prioritize, organize work)
Displays strong tenacity and drive to get things through to successful closure

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.

Career Level - IC1

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.