Oracle PartnerNetwork is a customer-focused, cloud-first modern partner program that accelerates the transition to the cloud, driving superior customer experience and business outcomes. Partners are encouraged to experience the digital self-service through guided journeys and knowledge article look-up first, followed by live agent assistance through *Partner Assistance* for questions that cannot be self-serviced. The primary role of the Partner Assistance Specialist is to help partners move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth in alignment with the core tenets:  Customer Centric, Success Driven, Simplified 
Requirements 
Experience in a Customer Service role 
Advanced level of Korean Language 
Demonstrates troubleshooting skills 
Excellent communication skills 
Proven time management skills (plan, prioritize, organize work) 
Displays strong tenacity and drive to get things through to   successful closure

Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both