Customer Service Representative - Gaming Industry
Light & Wonder India
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Customer Service Representative - Gaming Industry
Light & Wonder India
Bengaluru/Bangalore
Not disclosed
Job Details
Job Description
Customer Service Representative |2-5 Years| Gaming Company Preferred
SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.
SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live and Solitaire Pet Adventure with offices all over the world!
Position Summary
Total years of work exp: 2-5 years
Preferred from Gaming companies
Support Type: Email / Chat
- Strong verbal and written communication skills.
- Has knowledge of concepts, practices, and procedures about technical and customer support and troubleshooting software and operating systems.
- Resolving conflicts and interpersonal skills
- Quality focus
- Working knowledge of Microsoft office products
- Product & market knowledge, a willingness to expand one's knowledge by learning game-specific issues and potential fixes for an extensive library of existing products.
- The ability to explain complex technical terms in the simplest form to assist customers with questions/troubleshooting in areas in which they may not be familiar.
- Basic web and server coding preferred but not required
- Casino/slot gaming experience and expertise
- Strong problem solving skills
Experience Level
Entry LevelJob role
Work location
INDIA-Bangalore-ITPB, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Light & Wonder India
Job posted by Light & Wonder India
Apply on company website