Customer Support

Note:- There is only face to face interview for this role so we prefer someone who has experience working in Customer Support and currently living in Bangalore, also able to join us immediately.

About the Job Responsibilities-

Customer Interaction:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.

• Provide accurate information and solutions to customer issues.

• Handle and resolve customer complaints effectively.

• Identify and assess customers’ needs to achieve satisfaction.

• Troubleshoot technical issues and guide customers through problem-solving steps.

• Share customer feedback and suggestions with the team for continuous improvement.

• Escalate unresolved issues to the appropriate internal teams as needed.

• Overseeing the relationship with customers handled by your team.

• Keeping customers updated on the latest products to increase sales.

• Meeting with managers in the organization to plan strategically.

• Expanding the customer base by upselling and cross-selling.

• Understanding key customer individual needs and addressing these

• Participate in training sessions and workshops to enhance skills and knowledge..

• Conducting businessreviews using CRM programs.

• Knowing your competition and strategizing accordingly.

• Inbound / Outbound Calling Experience

• Experience in handling high volume tickets.

• Seeking long term engagement.

• Ready to work on flexible timings.

Qualifications-

• Excellent interpersonal and communication skills.

• Minimum 1 year of experience in Customer Support

• A team player with leadership skills.

• Maintain a positive attitude focused on customer satisfaction

Work Timings

9 hours shift | 6 days working with 1 day week off

7am to 4:pm and 12:00pm to 9:00pm

Experience :- 1 - 4 years in Customer Support dept

Salary:- Upto 4.5 LPA

Location :- HSR Layout, Bangalore.

If interested, please share your resume at nehal.singh@sugarfit.com