Customer Support Engineer - Process Automation

You’ll make a difference by:

• Responsible for reproducing, troubleshooting Customer Problem Statements on SIMATIC DCS systems (PCS 7 & PCS neo)
• The work involves Handling Escalations and Support on SIMATIC DCS systems (PCS 7 & PCS neo)
• Set up the test environments in Lab for different types of Customer Problem Statements, which involves configuration of the products under test.
• In Addition, responsible for usage of diagnostic tools and related applications for troubleshooting.
• Responsible for writing bug reports and verifying them after fixes.
• Involves in interacting with Business Partners and Customers for technical clarifications.
• Involves Technical content preparation for trainings, Online Workshops, Virtual Class-room trainings.
• Conduct training sessions for our products as needed.
• Your unique perspectives and contributions will be vital in achieving our organization's goals and vision.

You’d describe yourself as:

• Graduate BE - Electrical, Electronics & Communications or Instrumentation Engineering with 5 to 10 years of total experience in Industrial Automation.
• Worked on PCS7 & PCS neo
• Worked on Redundant PLCs / Failsafe configurations.
• Worked on SCADA HMI (in-depth knowledge)
• Hands on working exp on continuous and sequential control logics.
• Hands on working exp on field devices.
• Knowledge of communication interfaces like MPI, Profibus, Profinet, Ethernet, TCP/IP.
• Knowledge on Product Testing
• Commissioning experience of process plants (Batch applications) is additional advantage.