Customer Support Executive

Customer Support Executive

Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.

We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.

Learn more at betsol.com.

Job Description

• Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
• Responsible for responding to customers in an efficient and professional manner.
• Meets expectations regarding productivity as defined by the process or manager.
• Escalates necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and guidelines.
• May be required to perform other tasks as requested, assigned, or directed.
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
• Flexibility to work extended hours with minimal notice during high volumes.
• Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)

Qualifications

• Self-motivated with excellent communication skills with experience in US bases voice process.
• Innovative and self-starter
• Ability to work with minimum supervision.
• Demonstrated ability to work in a fast-paced environment.
• Ability to provide response for simple to complex queries and deliver customer delight.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experience Level

Executive Level