1.Handle inbound and outbound calls from Airtel Black customers with professionalism and empathy.

2. Provide prompt and accurate responses to customer queries regarding their Airtel Black services, including billing, plans, upgrades, and technical issues.

3. Offer personalized solutions to customers by understanding their needs and providing appropriate recommendations.

4. Ensure customer satisfaction by addressing and resolving complaints and concerns promptly and effectively.

5. Maintain accurate and detailed customer records by updating information in the CRM system.

6. Adhere to quality standards, company policies, and guidelines while interacting with customers.

7. Collaborate with team members and other departments to escalate and resolve complex customer issues.