Subramanya Nagar

Bengaluru

Bengaluru/Bangalore Region

We are looking for an enthusiastic person with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers.

The person must be a good listener and sensitive at handling users queries and providing them with the best experience and resolution.

Responsibilities and Duties

Maintaining customer focus at all times and responding to customer enquiries over e-mail, phone and chat.

Taking ownership of issues raised by customers and work with cross functional teams to investigate, escalate and resolve them at the earliest for customer delight.

Required Experience and Qualifications

Excellent written and verbal communication skills (English), (Hindi) & any local language kannada ,Telugu,Tamil

1 - 3 years of experience in customer support role.
Good knowledge of MS office (MS Word, Excel)
Experience with Freshdesk and other customer support software
Maintaining knowledge of all existing and upcoming products/services of the company.
Capturing customer feedback and channelizing to internal teams for appropriate action.
Monitoring real time dashboards and coordinating with experts whenever required


Customer Support

Department

Customer Support - BPO / Voice / Blended

Role / Category

Full Time

Employment type

Day Shift

Shift

Min. 1 year

Experience

Graduate

Education

MS Excel, MS Word

Skills

Good (Intermediate / Advanced) English

English level

Any gender

Gender

CrossBeats India

Name

MS Excel

MS Word

Customer Support Executive

CrossBeats India is aggressively hiring for the job profile of Customer Support Executive at Bengaluru in Bengaluru locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Support Executive in CrossBeats India in Bengaluru?
 
 Ans. You can expect a minimum salary of 15,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Support Executive in CrossBeats India in Bengaluru?
 
 Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-bengaluru>jobs in Bengaluru</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. What are the timings of the job and how many working days are there? 
 
 Ans. It is a <a href="/jobs/full_time-jobs-in-bengaluru">Full Time</a> job having timing from 9 AM - 6 PM and will have 6 working days i.e., Monday - Saturday.
 
 5. Is it a work from home job? 
 
 Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-bengaluru"}>work from home jobs in Bengaluru</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/RutlyThVIUb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 04-Jul-2021.
 
		For more details, download apna app and find <a href="/jobs/-jobs-in-bengaluru"> jobs in Bengaluru</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

We are looking for an enthusiastic person with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers.

The person must be a good listener and sensitive at handling users queries and providing them with the best experience and resolution.

Responsibilities and Duties

Maintaining customer focus at all times and responding to customer enquiries over e-mail, phone and chat.

Taking ownership of issues raised by customers and work with cross functional teams to investigate, escalate and resolve them at the earliest for customer delight.

Required Experience and Qualifications

Excellent written and verbal communication skills (English), (Hindi) & any local language kannada ,Telugu,Tamil

1 - 3 years of experience in customer support role.
Good knowledge of MS office (MS Word, Excel)
Experience with Freshdesk and other customer support software
Maintaining knowledge of all existing and upcoming products/services of the company.
Capturing customer feedback and channelizing to internal teams for appropriate action.
Monitoring real time dashboards and coordinating with experts whenever required



More about this Customer Support Executive job


CrossBeats India is aggressively hiring for the job profile of Customer Support Executive at Bengaluru in Bengaluru locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a Customer Support Executive in CrossBeats India in Bengaluru?
 
 Ans. You can expect a minimum salary of 15,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for Customer Support Executive in CrossBeats India in Bengaluru?
 
 Ans. The candidate should have completed Graduate degree and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-bengaluru>jobs in Bengaluru</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. What are the timings of the job and how many working days are there? 
 
 Ans. It is a <a href="/jobs/full_time-jobs-in-bengaluru">Full Time</a> job having timing from 9 AM - 6 PM and will have 6 working days i.e., Monday - Saturday.
 
 5. Is it a work from home job? 
 
 Ans. Yes, it’s a work from home job and can be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-bengaluru"}>work from home jobs in Bengaluru</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/RutlyThVIUb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 04-Jul-2021.
 
For more details, download apna app and find <a href="/jobs/-jobs-in-bengaluru"> jobs in Bengaluru</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

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