Requirements: *HINDI MANDATORY* Excellent Communication Skills (Written And Verbal). Ability To Communicate Correctly And Clearly With All Customers. Excellent Documentation Skills. Good Comprehension Skills Ability To Clearly Understand And State The Issues Customers Present. Ability To Concentrate And Follow Customers Issues Without Distraction To Resolution. Good Composition Skills With Ability To Compose A Grammatically Correct, Concise, And Accurate Written Response. Work Successfully In A Team Environment As Well As Independently. Ability To Use A Desktop Computer System. Familiarity With Windows XP, Microsoft Outlook, Microsoft Word And Internet Explorer. Excellent Typing Skills. Demonstrates Understanding Of The Internet, Amazon.Com Website, And Competitor Websites. Demonstrates An Ability To Successfully Navigate Websites. Demonstrates A Proficient Knowledge Of Email Applications. Demonstrates An Ability To Learn In Various Media. Ability To Successfully Adapt To Changes In The Work Environment. Customer Focus Excellent Customer Service Skills, Including Maintaining Focus On The Customer Issue In A Fast-Paced Environment. Ability To Empathize With And Prioritize Customer Needs. Demonstrates Interpersonal Skills With A Diverse Customer Base. Demonstrates Conflict Resolution, Negotiation, And De-Escalation Skills. Demonstrates Ownership To Resolve Challenging Customer Issues, Escalating When Necessary. Ability To Determine Customer Needs And Provide Appropriate Solutions. Maintain Regular And Reliable Attendance, Including The Daily Schedule As Assigned. Flexible With The Working Schedule; May Be Expected To Work Weekends, Holidays And Events. Ability To Work Overtime As Required By Business. Problem Solving Skills Effective Problem Solving Skills Including Decision Making, Time Management And Immediate Prioritisation Of Tasks As Assigned. Ability To Approach Problems Logically And Rationally. Action-Oriented And Self-Disciplined. Organized And Detail-Oriented. Ability To Quickly And Effectively Prioritize Work Time In Various Departments To Meet Business Need. Ability To Maintain Composure In Highly Escalated Situations. Candidates Should Be Comfortable In A Multi-Tasking, High-Energy Environment. They Should Be Creative And Analytical Problem Solvers With A Passion For Excellent Customer Service. Desired Skills And Experience Customer Service, Key Account Management
More about this Customer Support Executive job
There is an immediate opening for 5 open positions of Customer Support Executive for Full Time jobs in Kadubeesanahalli, Bengaluru city. It is an exciting opportunity for job seekers who are Freshers. The minimum salary for this position is 14,000 INR and can go up to 16,000 INR (based on your performance during the interview and your experience). The company - Smartcoin is aggressively hiring Customer Support Executive to expand its business and cater to the growing customer base. This vacancy is suitable for Women & Men. The candidate should have studied 12th Pass and shall have language proficiency in English as Thoda English. The shift timings are from 09:00 AM to 06:00 PM. The company operates 6 days a week from monday - saturday. No work-related deposit needs to be made for this position. If you want to pursue a career in this direction, don’t miss this opportunity. There are limited job openings and they are filling fast. Apply to this job at the earliest on apna having Job ID 938343. Keep exploring more Full Time Freshers jobs on apna according to your qualifications and interest.