Customer Support Officer

Customer Support Officer

Job Description

Job Summary –

• Handle Inbound and Outbound calls
• Coordinating with Operations and other support functions for any help related on calls
• Follow the guidelines set out for calls handling
• All the KPI/KRA’s assigned to be met

Skills required:

• Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
• Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
• Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey.
• Flexible to work in rotational and night shift.
• Handle Fraud Related Calls

Years of experience needed – 6 to 12 months in International Customer Service and Collections

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.