Service Delivery Ops Analyst

Delivery Operations Associate

Skill required: Talent Development - Learning Delivery Operations
Designation: Delivery Operations Associate
Qualifications:Any Graduation
Years of Experience:1-3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Learning Experience Design and Development Analyst develops training content based on detailed design specifications, using prescribed templates and guidelines.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for? Written and verbal communication•Critical Thinking•Problem Management•Education: • Graduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work Experience: • Require content writing or practical industry experience.• Minimum 2-4 years. working experience preferably in the learning industry.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems• Your day to day interaction is with peers within Accenture before updating supervisors• In this role you may have limited exposure with clients and/or Accenture management• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments• The decisions you make impact your own work and may impact the work of others• You will be an individual contributor as a part of a team, with a focused scope of work• Please note that this role may require you to work in rotational shifts• Develop storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.• Write or edit training content to support the overall learning goals and objectives.• Develop virtual trainings using authoring tools such as Articulate, Claroflow etc.• Review your own deliverables for completeness, compliance with standards, functionality, and consistency with the detailed design prior to sending to supervisor for review.• Collaborate with peers and other teams such as Graphics team, Tech teams. via professional communication channels to build relationships.• Review and revise content based on feedback from internal and client reviewers or stakeholders, raise content discrepancy issues to supervisor as needed.• Report status to Instructional Design Leads daily. • Receive and action feedback related to deliverables and own performance.Requiredo Strong content writing skills o Good communication skills (verbal and written) o Attention to detail to ensure qualityo Able to work with moderate supervision from the Lead/Managero Knowledge of Microsoft Office tools (Word and PowerPoint)o Exposure to at least one instructional approach (web-based, instructor-led, or virtual instructor-led training)Preferred• Knowledge of authoring tools such as Articulate suite, Claroflow etc.• Exposure to learning methodologies such as Gagne, ADDIE, and adult learning theories• Exposure to writing or designing training for global, corporate audience