Delivery Operations Associate Manager

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards
Designation: Delivery Operations Associate Manager
Qualifications:BCom
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "• Manage a team of Team leads in the Procure to Pay tower of the deal • Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) • Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; • Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again • Communication with the client to ensure that the proper department complies with the latest changes in the procedures GeneralLead client meetings to discuss debtor performance and address issues as required • Actively seeks opportunities for continuous improvement initiatives to improve AP processes, services and deliverables to the client • Prepares forecasts / budget for the team and conduct manual invoicing • Identify PTP accounts-related requests and process if approved • Collect and gather data for AP Reports • Prepare regular / daily reports • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to • Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period • Facilitate the operational Change Request (CR) process Accounting practices A set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements."
What are we looking for? "• Manage a team of Team leads in the Procure to Pay tower of the deal • Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) • Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; • Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again • Communication with the client to ensure that the proper department complies with the latest changes in the procedures • Manage a team of Team leads in the Procure to Pay tower of the deal • Reports to the service delivery Manager and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality) • Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to Invoice Processing, Payment Processing, Master Data, etc.; • Act as an escalation point for all Procure to Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again • Communication with the client to ensure that the proper department complies with the latest changes in the procedures"
Roles and Responsibilities: "•In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts "