Employee Assistance Officer Manager

Employee Assistance Officer Manager - NRR 4367

Job Summary

Join Accenture's dynamic Global Protection and Security (GP&S) team as the Employee Assistance Officer Senior Manager (India). This position is GP&S’s primary responder for various incidents/emergencies involving individual employees throughout India. These incidents include but are not limited to medical situations, missing persons, workplace violence, traveler security issues, etc. They will be the liaison between GP&S Operation Center (GP&S SOC) and the various key stakeholders in these matters, such as Employee Relations, Human Resources, Workplace, Legal, IT, Travel, etc. As an experienced professional in responding to and handling various personnel crises, they will provide strategic guidance and ensure the proper support teams are informed and engaged in responding to and supporting our employees during emergency situations. By utilizing their expertise to provide strategic guidance, assessing potential risks, and partner with our wider Accenture support team, they will play a key role in assuring the safety of Accenture’s people.

Responsibilities/Accountabilities

• Primary point of contact for individual emergency calls from the GP&S SOC for India. Some of these calls will need to be handled exclusively by GP&S while some other calls may need additional support teams to assist, such as Employee Relations.
• Primary escalation PoC for relevant incidents raised through our partners, such as Employee Relations, Human Resources, or Workplace.
• Develop training plans for GP&S and Accenture partners to ensure collective readiness and clear lines of responsibility when handling relevant crises.
• Lead the Behavioral Threat Assessment Team (BTAT) focusing upon training and operations across India.
• Develop and maintain strategic relationships across Employee Relations, Legal, HR, Workplace, IT, Travel, etc.
• Maintain accurate records (Manual/Tools) to track trends and identify which incidents may require additional support/resources.
• Work directly with GP&S’s Regional Protective Services Managers to ensure they are informed and properly supported for employee crises taking place in their respective regions, especially those that could have broader impact on our facilities’ security posture.

• Ensure GP&S’s guidance and response actions are aligned with Accenture’s Policies.