Delivery Excellence Engineer

About SLK

SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, we've helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs.

At SLK, we champion diversity and inclusion, valuing the unique perspectives and talents each individual brings. We empower specially abled talent by fostering a supportive environment that welcomes every member's abilities. Our goal is to create an innovative workspace enriched by diversity, providing reasonable accommodations to ensure everyone can contribute to our success. We invite candidates from diverse backgrounds to help us build a more inclusive future.

BASIC INFORMATION ON THE POSITION

Position Name: Engineer - Delivery Excellence

Mandatory/Required Skills & Location

Position Name: Engineer - Delivery Excellence

Location: [[location_obj]]

PURPOSE OF THE ROLE

Team Lead - Process & Quality is required to provide process and quality assurance support to projects in a CBU. The team member is responsible to work with the Project Owner & Delivery team to come up with Project specific process, Participate in Project reviews (internal / customer), Track the metrics and project health and reporting

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Participate in receiving, analysing and improving Customer satisfaction, reduce customer complaints and customer reported defects
• Participate and contribute in Customer status calls, customer reviews from Process & Quality perspective
• Derive PPQA plan for CBU projects, perform, monitor and report the activities to the concerned. Should have supported 8-10 project as SQA or Process Support
• Contribute/ Drive to Quality reviews and improvement initiatives within the CBU
• Participate/ Contribute in Operational Reviews, Internal team meetings
• Support POs and PMs in Process tailoring, Planning, Estimation, Risks management and Reviews.
• Ensure Projects adherence to QMS and Projects defined software processes through health reviews & compliance reviews/ audits. Provide early alert and right insight to the management
• Define metrics for the projects. Track periodically and publish to management
• Review project planning documents and engineering artifacts to ensure First Time Right / Quality at source
• Assist PO / PM in process tailoing and establishing project's software development process based on SLK process and customer / project specific requirements
• Come up with practical and innovative thoughts for optimization / efficiency improvement
• Actively participate in nominated training programmes

EDUCATION QUALIFICATION

1. Bachelor of Engineering (any discipline) or MCA
2. Certifications: CSQA, CSM, Six Sigma (Green Belt), ITIL (All Desired)

MINIMUM EXPERIENCE REQUIRED

1. Overall (in years): 2-3 years
2. Relevant (in years): 1-2 years

DOMAIN/ FUNCTIONAL SKILLS

• Awareness on Banking, Financial Services, Insurance, Manufacturing, Supply Chain, Energy & Utilities Domain
• Knowledge on SDLC (Waterfal, Iterative, Agile etc.) and various Quality Models / Framework (CMMI, ISO)
• Knowledge on Quality Assurance, Control and Improvement activities
• Should possess good communication skills (Oral & Written)
• Ability to manage a team and interact with PO / PM
• Proficient use of ALM tools like Version One, TFS, MS office tools like MS Excel