Engineering Analyst, Trust and Safety

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience managing projects and defining project scope, goals, and deliverables.
• 2 years of experience in data analysis including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.

Preferred qualifications:

• 1 year of experience working on signal development, data analysis, cyber-security or anti-abuse.
• Experience operating within cross-functional teams (e.g., Product, Engineering, Networks, Operations, Business Development).
• Experience in querying and analyzing large datasets, including time-series data and performing statistical analysis.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards.
• Experience in one or more programming languages(e.g., Python, Golang) with the ability to solve real-world problems using the right data and suitable technology.
• Ability to deliver concise verbal and written communications for various audiences, reflecting a nuanced understanding of the audiences.

Responsibilities

• Work with cross-functional teams across the company, identify new trends, vulnerabilities and influence company-wide direction and strategies in the Counter-Abuse space.
• Work within Google Photos and Google One to set processes and priorities alongside cross-functional teams to set and reach trust, safety and sustainability goals at a Product Area (PA) level.
• Define, implement and monitor key abuse metrics, initiate and lead mitigation efforts to address any concerning trends.
• Identify operational and tooling improvements to Counter-Abuse processes to improve quality, precision, recall and turn-around-time.
• Work with Engineering to develop advanced solutions and ML algorithms to improve protection coverage and be resilient to changes in trends.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

The Google Photos plus Google One Trust and Safety team works across the two products to provide the best protections and user experience. In this role you will be responsible for keeping the products free from unwanted interactions, Malware, Phishing and egregious content like Violent Extremism, Hate speech and Misinformation, and to make sure both Photos and Google One continue to be sustainable businesses by protecting offerings from malicious actors. You will collaborate with User Protections, Trust and Safety Workspace, Trust and Safety Youtube, Gaia Account and User Security Screening (GAUSS) and many more teams. Google uses state of the art Machine Learning (ML), robust rules and intelligent reputation systems.At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.