Microsoft Dynamics 365 CRM Tester

Enterprise Resource Planning Specialist

Job Title

Microsoft Dynamics 365 CRM Tester

Job Summary

The Microsoft Dynamics 365 CRM Tester is responsible for validating CRM solutions to ensure they meet business requirements, quality standards, and user expectations. The role involves functional, integration, regression, and UAT testing across Dynamics 365 CRM modules and Power Platform components.

Key Responsibilities

Test Design & Execution

• Analyze business and functional requirements for Dynamics 365 CRM

• Design and execute test cases, test scenarios, and test scripts

• Perform functional, system, integration, and regression testing

• Validate CRM entities, forms, views, dashboards, and business rules

Dynamics 365 & Power Platform Testing

• Test Dynamics 365 modules:

  • Sales

  • Customer Service

  • Marketing

  • Field Service

• Validate workflows, plugins, Power Automate flows, and customizations

• Test Power Apps and Dataverse configurations

• Perform data migration testing and data validation

Defect Management

• Log, track, and retest defects using tools like Azure DevOps, JIRA, or ALM

• Collaborate with developers and business analysts for defect resolution

• Participate in defect triage and root cause analysis

Integration & UAT Support

• Validate integrations with ERP, third-party systems, APIs, and Azure services

• Support User Acceptance Testing (UAT) by assisting business users

• Prepare test reports and provide test status updates

Automation (Optional / Preferred)

• Execute and maintain automated test scripts

• Support regression automation using tools like:

  • EasyRepro

  • Selenium / Playwright

  • Power Apps Test Studio

Required Skills & Experience

Technical Skills

• Hands-on experience in Microsoft Dynamics 365 CRM testing

• Strong understanding of CRM components:

  • Entities, relationships, forms, views

  • Security roles and access controls

• Experience with test management and defect tracking tools

• Basic knowledge of SQL / FetchXML for data validation

Testing Skills

• 3–7+ years of software testing experience

• Strong knowledge of STLC, SDLC, Agile/Scrum methodologies

• Experience in manual testing; automation exposure is a plus

Soft Skills

• Good communication and documentation skills

• Strong analytical and problem-solving abilities

• Ability to work independently and in teams

• Attention to detail and quality mindset

Experience Level

Mid Level