EUC Ops Analyst

Job Title: EUC Ops Analyst

Location: Bangalore, Karnataka, India

What you will do:

As an EUC Ops Analyst, you will be responsible for supporting end-user computing operations, ensuring optimal performance and user satisfaction. You will collaborate with IT teams to address user issues, manage incidents, and improve processes.

Key Responsibilities:

• Monitor and manage end-user computing environments, including desktops, laptops, and mobile devices.
• Provide technical support to users, troubleshooting hardware and software issues effectively.
• Assist in the deployment of new technology solutions and upgrades.
• Document incidents and resolutions in the ticketing system; maintain knowledge base articles.
• Collaborate with cross-functional teams to enhance user experience and streamline operations.
• Participate in on-call support rotation as required.

What we look for:

• Minimum 3 years of experience in end-user computing support or related field.
• Proficient in Windows operating systems and common desktop applications.
• Strong troubleshooting skills and ability to resolve issues independently.
• Excellent communication skills and customer service orientation.
• Ability to work well in a team environment and manage multiple priorities.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

This position offers a competitive salary and benefits package. Join Johnson Controls and be part of a team that is dedicated to delivering exceptional end-user computing solutions.

Experience Level

Entry Level