Genesys Architect

Tata Consultancy Services (Tcs)

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 10 years

Job Details

Job Description

Genesys Architect

Role: Genesys Architect
keywords: Genesys Architect
Desired Experience Range:  10 - 20 years
Location of Requirement: Bangalore / Hyderabad / Chennai / Mumbai
Responsibility Expectations from the role
1. Design and development experience in genesys cloud CX and Genesys Architecture.
2. Experience in genesys cloud CX administration configuration and implementation
3. Experence creating dashnoards for monitoring queue activity agent perfomance and interaction
4. Strong expericence in genesys cloud admin and configuration including contact center telephony routing . Inbound, outbound, email and chat routing.
5. Experience installation and configuration of API through genesys APPFoundry.
6. Troubleshooting experience
7. Genesys cloud certification

Job role

Work location

Bangalore

Department

IT & Information Security

Role / Category

IT Infrastructure Services

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 10 years

About company

Name

Tata Consultancy Services (Tcs)

Job posted by Tata Consultancy Services (Tcs)

This job has expired