GN - SONG - Service - Business Process - Consultant

Job Title - GN - SONG - Service - Business Process - Consultant

Management Level: 9-Team Lead/Consultant

Location: Bengaluru, BDC7A

Must-have skills: Marketing Automation

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.

Job Summary:

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

Roles & Responsibilities:

Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.

You will play a crucial role in analyzing, designing, and optimizing business processes to enhance organizational performance. This role requires a deep understanding of process modeling, process re-engineering, and Lean Six Sigma principles. The consultant will work closely with stakeholders across various departments to drive process optimization and deliver tangible results.

Key Responsibilities:

Process Analysis & Modelling:

• Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement
• Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML)
• Document and communicate process changes and improvements clearly to stakeholders

Process Re-engineering:

• Design and implement new processes that are more efficient, effective, and aligned with strategic objectives
• Facilitate cross-functional collaboration to ensure buy-in and successful implementation
• Collaborate with cross-functional teams to redesign processes and integrate new technologies or methodologies
• Develop and implement strategies for process improvement and change management

Lean Six Sigma principles:

• Apply Lean Six Sigma methodologies (DMAIC, DMADV) to drive process improvements and ensure high-quality outcomes
• Utilize data analysis and statistical tools for process mining to measure process performance and identify improvement opportunities
• Implement process improvement initiatives, such as value stream mapping, Kaizen events

Stakeholder Engagement:

• Collaborate with stakeholders to understand their needs and expectations.
• Provide expert advice and recommendations based on thorough analysis and industry best practices.
• Communicate effectively with all levels of the organization to ensure alignment and buy-in for process changes.

Bring your best skills forward to excel at the role:

• Proven experience in process consulting, process modeling, and process re-engineering with relevant certification (e.g., Six Sigma Green Belt/Black Belt) is preferred
• Strong knowledge of Lean Six Sigma principles and methodologies.
• Proficiency in process modeling tools and software (e.g., Visio, ARIS, Signavio).
• Experience in process mining tools and data analytics (e.g. Celonis, Power Automate)
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders
• Experience in management consulting firms preferred
• CRM knowledge/experience on tools viz. Salesforce is preferred

Professional & Technical Skills:

- Relevant experience in the required domain. 

- Strong analytical, problem-solving, and communication skills. 

- Ability to work in a fast-paced, dynamic environment.

• Lean Six Sigma Certification will be preferred
• Must have worked on Proposals and contributed to business development work
• Must have managed large teams and support the growth of new offering and capability
• Strong oral and written communication skills, including presentation skills
• Has an inquisitive nature with a strong desire to learn
• At least delivered 1-2 Process transformation program and MBA is preferred

Additional Information:

- Opportunity to work on innovative projects. 

- Career growth and leadership exposure.

About Our Company | Accenture