Business Process Analyst

GN - SONG - Service - Business Process Transformation - Analyst

Job Title: Business Process Analyst + GN SONG Service

Management Level: Analyst

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Process Consulting, Process Modeling, Process Re-engineering, Lean Six Sigma

Good to have skills: CRM knowledge/experience on tools viz. Salesforce

Job Summary: As a Business Process Consultant, you will be responsible for analyzing, designing, and optimizing business processes to enhance organizational performance. Your typical day will involve working with stakeholders across various departments to drive process optimization and deliver tangible results.

Roles & Responsibilities:

• Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML).
• Document and communicate process changes and improvements clearly to stakeholders.
• Design and implement new processes that are more efficient, effective, and aligned with strategic objectives.
• Facilitate cross-functional collaboration to ensure buy-in and successful implementation.
• Collaborate with cross-functional teams to redesign processes and integrate new technologies or methodologies.
• Develop and implement strategies for process improvement and change management.
• Apply Lean Six Sigma methodologies (DMAIC, DMADV) to drive process improvements and ensure high-quality outcomes.
• Utilize data analysis and statistical tools for process mining to measure process performance and identify improvement opportunities.
• Implement process improvement initiatives, such as value stream mapping, Kaizen events.
• Collaborate with stakeholders to understand their needs and expectations.
• Provide expert advice and recommendations based on thorough analysis and industry best practices.
• Communicate effectively with all levels of the organization to ensure alignment and buy-in for process changes.

Professional & Technical Skills:

• Proven experience in process consulting, process modeling, and process re-engineering with relevant certification (e.g., Six Sigma Green Belt/Black Belt) is preferred.
• Strong knowledge of Lean Six Sigma principles and methodologies.
• Proficiency in process modeling tools and software (e.g., Visio, ARIS, Signavio).
• Experience in process mining tools and data analytics (e.g., Celonis, Power Automate).
• Excellent analytical, problem-solving, and project management skills.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Experience in management consulting firms preferred.
• CRM knowledge/experience on tools viz. Salesforce is preferred.

Additional Information:

• Minimum 3-5 years experience working on Business Process Modelling and Process Re-engineering (Preferable to have exposure to ARIS, MS Visio, Signavio, Celonis).
• Lean Six Sigma Certification will be preferred.
• Must have worked on Proposals and contributed to business development work.
• Must have managed large teams and supported the growth of new offerings and capabilities.
• Strong oral and written communication skills, including presentation skills.
• Has an inquisitive nature with a strong desire to learn.
• At least delivered 1-2 Process transformation programs and MBA is preferred.

What's in it for you?

• An opportunity to work on transformative projects with key G2000 clients.
• Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities.
• Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization.

About Our Company: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at An external link was removed to protect your privacy..

About Our Company | Accenture