Business Process Transformation Manager

GN - SONG - Service - Business Process Transformation - Manager

Job Title - GN - SONG - Service - Business Process Transformation - Manager

Management Level: 7-Manager

Location: Bengaluru, BDC7A

Must-have skills: Process Architecture

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.

Job Summary:

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

Roles & Responsibilities:

Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.

You will play a crucial role in analyzing, designing, and optimizing business processes to enhance organizational performance. This role requires a deep understanding of process modeling, process re-engineering, and Lean Six Sigma principles. The consultant will work closely with stakeholders across various departments to drive process optimization and deliver tangible results.

Key Responsibilities:

Process Analysis and Optimization:

• Conduct in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement
• Develop and implement process improvement strategies that align with organizational goals and objectives
• Utilize data-driven insights to measure process performance and identify areas for optimization

Process Analysis & Modelling:

• Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML)
• Document and communicate process changes and improvements clearly to stakeholders

Process Transformation Management:

• Lead large-scale process re-engineering projects from conception through to successful implementation
• Develop and manage project plans, including scope, timelines, resource allocation, and budgets
• Monitor and report on project progress, ensuring that objectives are met and addressing any issues or risks

Lean Six Sigma implementation:

• Drive the application of Lean Six Sigma methodologies (e.g., DMAIC, DMADV) across various projects and processes
• Establish and track key performance indicators (KPIs) to measure process effectiveness and impact
• Facilitate advanced Lean Six Sigma training and workshops to build organizational capabilities

Stakeholder Engagement and Communication:

• Collaborate with senior executives and key stakeholders to ensure alignment and secure buy-in for process transformation initiatives
• Communicate complex concepts and project updates clearly and effectively to diverse audiences
• Manage expectations and address any concerns or feedback from stakeholders throughout the transformation process

Professional & Technical Skills:

- Relevant experience in the required domain. 

- Strong analytical, problem-solving, and communication skills. 

- Ability to work in a fast-paced, dynamic environment.

Bring your best skills forward to excel at the role:

• Extensive experience in process transformation, including senior-level roles in process modeling and re-engineering with relevant certification (e.g., Six Sigma Black Belt)
• Deep knowledge of Lean Six Sigma principles and methodologies, with a proven track record of successful implementation
• Proficiency in process modeling tools and software (e.g., Visio, ARIS, Celonis, Signavio).
• Proven ability to analyze and solve complex problems, develop innovative solutions, and make data-driven decisions. Experience in process mining tools and data analytics (e.g. Celonis, Power Automate)
• Strong project management skills, with experience managing complex, multi-disciplinary projects
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive change at all organizational levels

• Experience in management consulting firms is preffered
• CRM knowledge/experience on tools viz. Salesforce is preferred

Additional Information:

- Opportunity to work on innovative projects. 

- Career growth and leadership exposure.

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