GN - SONG - Service - Genesys - Analyst

Job Title - GN - SONG - Service - Genesys - Analyst

Management Level: 11-Analyst

Location: Bengaluru, BDC7A

Must-have skills: Genesys Framework

Good to have skills: Knowledge of emerging technologies, cloud computing, and cybersecurity best practices.

Job Summary:

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

Roles & Responsibilities:

Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency.

You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will

• Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects
• Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.)
• Deploy thorough understanding of Genesys Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc.

Bring your best skills forward to excel at the role:
• Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys Engage/Pure Cloud.
• Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs
• Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media etc...)
• Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.

Professional & Technical Skills:

- Relevant experience in the required domain. 

- Strong analytical, problem-solving, and communication skills. 

- Ability to work in a fast-paced, dynamic environment.

Additional Information:

- Opportunity to work on innovative projects. 

- Career growth and leadership exposure.

About Our Company | Accenture