GN - SONG - Service - Salesforce Platforms - Analyst

Job Title - GN - SONG - Service - Salesforce Platforms - Analyst

Management Level: 11-Analyst

Location: Bengaluru, BDC7A

Must-have skills: Salesforce Solutions

Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills.

Job Summary:

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

Roles & Responsibilities:

Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following

• Provide consulting support on Salesforce projects by working closely with clients to conduct design sessions, gather and refine requirements, and ensure the solution aligns with their needs.
• Present regular working demos to stakeholders and work alongside the implementation team on delivery and implementation tasks.
• Apply industry knowledge to support the implementation of Salesforce solutions tailored to specific client needs.
• Contribute to the development of business cases and value propositions, providing support in data analysis and presentation preparation.
• Collaborate with project teams to ensure successful delivery of Salesforce implementations
• Engage in pre-sales activities such as responding to RFPs, developing proofs of concept, crafting impactful presentations, demonstrating solutions during client meetings, and contributing to effort and cost estimation processes
• Contribute to initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.

Bring your best skills forward to excel at the role:

• Demonstrated experience in consulting roles such as solution demonstration and requirement gathering within the Salesforce ecosystem is strongly preferred
• Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.
• Apply key business Analysis skills: Focus on process analysis and designing/redesigning Service processes with the purpose of resolving process bottlenecks and pain areas
• Familiarity with specific industry requirements and the ability to apply this knowledge to Salesforce solutions.
• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
• Familiarity with service experience design, including customer journey mapping and user research
• Exposure to pre-sales activities with a strong willingness to develop further in this area.

Professional & Technical Skills:

- Relevant experience in the required domain. 

- Strong analytical, problem-solving, and communication skills. 

- Ability to work in a fast-paced, dynamic environment.

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Additional Information:

- Opportunity to work on innovative projects. 

- Career growth and leadership exposure.

About Our Company | Accenture