GN - SONG - Service - Salesforce Platforms - Consultant

Job Title: Salesforce Business Analyst/Functional Consultant - Consultant - GN SONG Platforms - Salesforce (Service)

Management Level: Consultant

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Salesforce CRM platform implementations

Good to have skills: Pre-sales activities, service experience design, customer journey mapping, user research

Job Summary: As a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and configuring Salesforce applications to meet business process and application requirements. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements.

Roles & Responsibilities:

• Provide consulting support on Salesforce projects by working closely with clients to conduct design sessions, gather and refine requirements, and ensure the solution aligns with their needs.
• Present regular working demos to stakeholders and work alongside the implementation team on delivery and implementation tasks.
• Apply industry knowledge to support the implementation of Salesforce solutions tailored to specific client needs.
• Contribute to the development of business cases and value propositions, providing support in data analysis and presentation preparation.
• Collaborate with project teams to ensure successful delivery of Salesforce implementations.
• Engage in pre-sales activities such as responding to RFPs, developing proofs of concept, crafting impactful presentations, demonstrating solutions during client meetings, and contributing to effort and cost estimation processes.
• Contribute to initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.

Professional & Technical Skills:

• Demonstrated experience in consulting roles such as solution demonstration and requirement gathering within the Salesforce ecosystem is strongly preferred.
• Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.
• Apply key business analysis skills: Focus on process analysis and designing/redesigning service processes with the purpose of resolving process bottlenecks and pain areas.
• Familiarity with specific industry requirements and the ability to apply this knowledge to Salesforce solutions.
• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.
• Familiarity with service experience design, including customer journey mapping and user research.
• Exposure to pre-sales activities with a strong willingness to develop further in this area.

Additional Information:

• The ideal candidate will possess a strong educational background in business administration or a related field, along with a proven track record of delivering impactful solutions using Salesforce CRM.
• This position is based at our Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune or Hyderabad office.

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