Helpdesk Executive

Helpdesk Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL supports the Whole You, personally and professionally.  

 

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

 

What this job involves:

Your role will include managing customer queries via tickets, emails, and chats, handling escalations and complaints, and ensuring a high level of customer satisfaction. You will work closely with internal stakeholders / Client and contribute to maintaining high performance metrics such as ticket resolution time, chat handling, and customer satisfaction scores.

 

What your day-to-day will look like:

• Customer Interactions: You will be the first point of contact for customers, responding to their inquiries through various channels like tickets, email, and chat.

• Issue Resolution: Handle and resolve customer complaints or escalations in a professional and timely manner.

• Collaboration: Work with internal teams to resolve issues and ensure customer needs are met.

• Task Management: Manage multiple priorities effectively, ensuring that tasks are completed within deadlines.

• Performance Metrics: Consistently meet or exceed service level agreements (SLAs), customer satisfaction scores, and other performance indicators.

• Learning and Adaptation: Stay up to date with new tools, technologies, and process changes, and adapt quickly to these changes.

 

Required Skills and Experience:

• Educational Qualification: Must be a graduate.

• Experience in Helpdesk/Customer Service: Prior experience in a helpdesk or customer service role is highly preferred.

• Multi-tasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Interpersonal Skills: Strong interpersonal skills and a team-player mindset are crucial for successful collaboration.

• Self-motivation: Ability to work independently, manage time effectively, and meet deadlines without requiring constant supervision.

• Positive Attitude: A professional and solution-oriented approach to all customer interactions.

 

 

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.