HR Service Delivery Analyst

HR Service Delivery Analyst

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Job Description The Performance & Career Mgmt. Analyst will interact with client resources via email, phone call, instant messaging, etc. and will be responsible for that interaction till all relevant actions are completed on it. Key Responsibilities • Read, understand and analyze client process as per the business rules as a subject matter expert. • Execute the process accurately and timely as a hands-on processor. • Master the given process and help the team members to overcome process related queries • Escalate issues and seek advice when faced with complex issues/problems. • Pay close attention to quality of written and verbal English skills within Team. • Creates a logical plan, realistic estimates and schedule for an activity or project segment. • Ensure LWI’s are followed and updated regularly and train the team members on process updates • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. • Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls • Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME. • Participates in various internal or client initiatives related to Process. • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Plan proper allocation of work. • Support Team lead/Manager with Daily stats/reporting and MOS. • Enrich team members with a clear sense of direction & understanding of each other’s responsibilities. • To be available on the floor through the day to resolve process related issues. • Participate in Team building activities. • Complete training need analysis for the team on timely manner through quality reports and knowledge tests • Create effective QC & Audit mechanism within process to ensure delivery on SLA’s. • Assist in training/educating HRO personnel on learning and acquired skills in process. • Assist client with Admin activities (especially Document Mgmt) related to onboarding/People movements and benefits administration. • Support Client with the Admin activities related to Performance mgmt. • Ensure Customer Satisfaction • Ensure and maintain the security and confidentiality of client data
What are we looking for? Qualifications • HR Experience • People Movement Experience • Problem Solving • Workday Experience a plus • MS Office Experience • Strong MS Office and Excel skills with focus on data analytics • Results & detail-oriented Strong communication/organizational skills Operational Skills Have in depth knowledge on the HR administration including Employee Life cycle letter management, Leave management, Employee Access Management, Share Plans, Employee Data Changes, Insurance policy procedures, Data Management, Contingent worker management, Exit Management, work flow management, work permits, certifications, Expat Management, Secondments, Trainings, Workplace Reintegration Management etc to be able to carryout the assigned daily deliverables and deliver as agreed. Also support he quality check activities on a daily basis JOB REQUIREMENTS Education Equivalent Bachelor or Graduate Experience • At least 4 years of HR Experience • Workforce administration experience is a plus • Workday Experience is a plus • HR Domain certification would be a plus • Strong MS Office and Excel skills Knowledge/Skills Requirements: • Good organizational & prioritisation skills. • Analytical and problem solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Attention to detail. • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate • Good written and verbal skills Core Competencies – • Professional Qualities • Good oral and written communication skills • Ability to identify and effectively use resources • Excellent customer service skills
Roles and Responsibilities: PROCESSES Work Force Data Administration / Contingent Worker / Insurance / Leaves etc. Relationships: Reports to: Senior Analyst Supports: CL12s and CL13s Working Conditions • Shifts – Should be Flexible to working in shifts including night shifts. • WHO / WFO – Should be comfortable working from Office on all working days. • Working Hours – Should be willing to working additional hours based on the needs of the project. •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts