HR Service Delivery Associate

HR Service Delivery Associate

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:2 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for? Education Graduate Degree Total Years of Experience 2 years of Experience Total Years of Role Specific Experience 2 years of Experience HR Transactions / Workforce Data Administration Mandatory HR Systems - Workday and ServiceNow Preferred Experience with Document Management Systems Preferred MS Office Mandatory Email Writing Skills Mandatory Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Mandatory Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Mandatory Excel knowledge - pivot tables, ability to slice & dice data, read and infer data Mandatory Customer Service Skills Mandatory
Roles and Responsibilities: "Responsibilities:- 1. Responsible for organizing, classifying, indexing, and securely archiving digital records to ensure easy retrieval, compliance, and long-term preservation. 2. Classify and index electronic documents according to established standards 3. Archive documents in digital repositories 4. Ensure proper labeling, storage, and preservation of records as defined in the process document 5. Read, understand and analyze client process as per the business rules. 6. Execute the process accurately and timely as a hands on processor. 7. Escalate issues and seek advice when faced with complex issues/problems. 8. Ensure LWI’s are followed and updated regularly and train the team members on process updates. 9. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 11. Update process metrics on daily basis and maintain MIS. 12. Always demonstrate the highest level of customer service. 13. Pay close attention to detail and follow through to resolve any outstanding issues. 14. Goes beyond immediate requests and activities to ensure both own and related tasks are completed."