HR Service Delivery Associate

HR Service Delivery New Associate

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The main purpose of this role is to ensure the accuracy, accessibility, and security of workforce data through tasks like data entry, validation, maintenance, and reporting. • Data entry in HR1S and managing service request via Oracle Helpdesk • Update HR1S systems, which include, but not limited to internal and client-based applications with HR transactions • Double-check all work before submission to ensure accuracy • Stick to established processes and guidelines to ensure consistent, accurate results, leverage tools, checklists, or templates provided to ensure work is done correctly • Reviews all input to ensure data is compliant with standard operation procedure practices • Communicate with the requestor via Helpdesk to receive accurate information to proceed with the service request • Extract, Analyse and Deliver the output report to ensure data has been processed accurately • Complete tasks within the assigned time frame (SLA) to ensure timely delivery • Must have clear understanding of the existing matrices in the process, how they are measured. e.g. SLA, KPI • Effective communication and teamwork abilities • Attention to detail and the ability to manage BAU • Act on feedback provided by supervisors or SMEs to improve your accuracy and efficiency moving forward • Complete Accenture and Client’s mandatory training but not limited to TQ, DQ, Ethics and Compliance, CTD and ensuring full adherence to developmental trainings • Adhere to the escalation matrix when uncertain about the process or the content of a service request. Seek guidance and clarification from the Analyst or Senior Analyst as needed The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.
What are we looking for? •Any Graduate or Postgraduate • 6-12 months of experience in Human Resources Operations (HRO), with expertise in Workplace Benefits Administration (WBA), Compensation Management, and Performance Management is a plus • Basic Knowledge on MS Office like Word, Excel, Outlook, Webmail and good command over English • The role requires flexibility to work in rotational shifts, including nights, to ensure seamless data management • Maintain the highest level of confidentiality by strictly adhering to client data protection policies and legal standards, ensuring all sensitive information is securely handled. • Prioritizing tasks and managing time efficiently to handle multiple data-related responsibilities. • Quickly learning new HR processes, tools, and technologies •Workday •Adaptable and flexible •Problem-solving skills •Written and verbal communication
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts