Senior HR Service Delivery Analyst

HR Service Delivery Senior Analyst

Skill required: Employee Services - Employee Data Process Design
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. The design of employee data processes to manage employment data, records and transactions using standard technologies and processes. The Team Lead will oversee and guide the HR operations team, ensuring the efficient execution of processes related to Workforce Data Administration (WDA), Compensation, and Performance Management. They will provide leadership, mentorship, and support to the team while ensuring compliance with both company and client policies, standards, and system processes (preferably Oracle HRIS). The Team Lead will also collaborate with key stakeholders to drive continuous improvement and deliver high-quality HR services. • Meaningful Conversation: Being a People Lead, people conversations are essential for building trust, fostering development, and maintaining a positive team environment: I. Open and Honest Communication: Foster a culture of transparency by having regular, open conversations with team members. Address concerns, provide feedback, and actively listen to their input. This helps build trust and ensures the team feels heard II. Well-Documented Conversations: Keep clear and consistent records of key conversations, especially performance reviews, feedback sessions, and development plans. Documentation ensures that both you and the team member have a shared understanding of progress and expectations. All documentation on People Connect Tool (PCT) should be completed on or before 20th of every month
What are we looking for? • Any Graduate or Postgraduate • Certifications in HRO Process, Payroll Processing and Compliance is a plus WORK EXPERIENCE AND SKILLS • 5-7 years of experience in Human Resources Operations (HRO), with expertise in Workplace Benefits Administration (WBA), Compensation Management, and Performance Management • Solid knowledge of HR policies like Supervisor Scorecard, Policy 1000 – Speaking up and Zero Tolerance for Retaliation, Policy 1001- Respecting the Individual, When to Involve HR, Accenture Security Operations Center (ASOC) Phone at +1 202 728 0645, Emotional Wellbeing Solutions (EWS) Phone at +1 888 712 1806, Business Ethics Helpline, processes, and systems related to employee compensation, benefits, and performance management • Proficiency in Oracle HRMS or similar HR systems is highly preferred • Experience in managing teams and running operations for a client/service for 1 – 3 years • Experience with Payroll processing and compliance is a plus •Workday •Quality Assurance (QA) •Adaptable and flexible •Problem-solving skills •Written and verbal communication
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts