SAP S/4HANA Cloud Support Manager

IN-Manager_SAP S/4 HANA Cloud _IN_IT_ Services CO_IFS_PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary:

The role

The position is part of the internal SAP S/4HANA Cloud L2 Support team,  responsible for ongoing support and new configuration requests, specific to PwC’s SAP S/4HANA Cloud global implementation of financial and project management modules.

Responsibilities:

• Resolving functional and technical issues with strong focus on financial/controlling or sales/billing and project management modules of the application (FICO/SD,PS)
• Handling tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support
• Provide day-to-day second level support to PwC network SAP S/4HANA Users
• Troubleshoot issues and determine root causes of problems, the users are facing
• Resolve functional problems, escalate and track problems appropriately
• Manage system configuration in accordance to corporate guidelines and policies
• Contact with an external vendor in order to solve problems

• Min. 4+ years hands-on experience in providing SAP functional support and customizing for either internal or external clients 
• Knowledge of at least one business domain areas like Finance, Controlling, Sales or Project System with strong business application knowledge in:
  • FICO solutions with a preferred focus on (new GL, AP, AR, fixed assets, treasury, tax, FP&A, CO master data, etc.) 
    or
  • SD/PS solutions with a preferred focus on (orgStructure setup, order management, billing, pricing, tax determination, outputs, materials setup, project system, revenue recognition, WIP management, down payment process)

SAP S/4 HANA Cloud TechOps Support 

The position is part of the SAP S/4HANA Cloud internal IBAC Support Team, responsible for ongoing technical support, system operation and monitoring.  

Your future role:  

• L2 Technical support of the SAP S/4HANA Public Cloud applications, integrations and environments,  
• Maintain services on SAP BTP like CPI, IAS, ALM, DI, SAC etc., 
• Configure, enhance and upgrade SAP S/4HANA Public Cloud applications and integrations, 
• Provide day-to-day support on various technical and infrastructure issues,  
• Technical monitoring and support of Integration,  
• Handle tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support,  
• Manage system configuration and user access/security in accordance with corporate guidelines and policies,  
• Create and deliver appropriate documentation, training and communication around feature(s) and process changes.  

Mandatory skill sets:

• Min. 4+ years hands-on experience in providing SAP functional support and customizing for either internal or external clients 
• Knowledge of at least one business domain areas like Finance, Controlling, Sales or Project System with strong business application knowledge in:
  • FICO solutions with a preferred focus on (new GL, AP, AR, fixed assets, treasury, tax, FP&A, CO master data, etc.) 
    or
  • SD/PS solutions with a preferred focus on (orgStructure setup, order management, billing, pricing, tax determination, outputs, materials setup, project system, revenue recognition, WIP management, down payment process)
• Good understanding of the SAP landscape with integrations of other business solutions (e.g. CPI, Concur, SAP HCM, Replicon, Coupa) would be an asset 
• Additional knowledge of SAP Master Data and Business Partner concept would be an advantage
• Previous experience in SAP S/4HANA or cloud-based solution would be an asset but not required 
• Previous experience in business systems service delivery, good knowledge of the processes of service management (ITIL)
• Excellent communication and influencing skills both within the business and IT communities
• Previous experience in SNOW or other ticketing tool would be an asset but not required
• Ability to work independently, as well as part of a team, desire to interact and help end users
• Positive “can-do” attitude and quality-oriented mindset
• Ability to learn quickly
• University degree in Finance and Accounting / Economics / Technology or related fields
• Fluent English
• experience in SAP complex international environment (the role requires high level agility and professional approach when dealing with multiple stakeholders and key internal clients from PwC global network),   
• 4+ years of working experience and practical knowledge of the technical support of the various SAP landscapes, preferably in cloud technologies,  
• Previous L2, L3, TechOps Support experience working with ITSM Tools (preferable ServiceNow), 
• Previous experience in SAP cloud-based solution,  
• SAP Integration certification or proven experience, 
• Strong knowledge of SAP Cloud Integration (CPI) or SAP PO/PI, 

Preferred skill sets:

• Knowledge of API management tools,  
• BADI and ABAP experience - preferably on SAP Cloud Platform,  
• Ability to quickly and effectively prioritize multiple requests,  
• Excellent communication skills (written /verbal) with emphasis on demonstrated ability to convey complex technical principles to non-technical audiences,   
• Proficiency in information analysis and synthesis focused on resolution of complex problems,  
• Ability to work independently, as well as part of a team, desire to interact with, and help end users,  
• University degree in Information Technology or related fields,  

Years of experience required:

7+ yrs

Education qualification:

Any Ug/Pg

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Cloud Computing

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Coaching and Feedback, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Professional Courage, Relationship Building, Risk Compliance, Self-Awareness {+ 5 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Experience Level

Mid Level