SAP Service Management Consultant

IN_Manager_SAP Service Management_SAP_Advisory_ Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a SAP consulting generalist at PwC, you will focus on providing consulting services across various SAP applications to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of SAP applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary 

 

Objective of the Role: 

you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: 

 

 

Role Overview: 

We are seeking an experienced SAP Service Management (SM) Consultant with strong hands-on experience in S/4HANA implementation projects. The ideal candidate will work on designing, configuring, and developing custom solutions for transportation processes and integrations. 

 

Responsibilities: 

• Lead implementation, configuration, and support of S/4HANA Service Management, including Service Contracts, Orders, Notifications, Warranties, In House Repair, and Field Service Management.  

• Design solution workflows: document types, pricing, authorizations; perform fit-gap analysis and blueprint workshops.  

• Configure seamless integrations with SD, MM, FI/CO, PM, and SAP FSM or C4C for cohesive business processes.  

• Develop functional specifications, supervise technical teams (BAPIs, ALE/IDoc, OData), and manage interface development.  

• Facilitate testing activities: unit, integration, UAT; prepare test scripts; resolve defects.  

• Oversee go-live and hypercare, providing end-user training, documentation, and post-deployment support.  

• Engage in pre-sales and stakeholder collaboration to shape client-oriented solutions and RFP responses.  

 

*Mandatory Skill sets: SAP Service Management, S4HANA, E2E implementation 

 

Required Skills & Qualifications: 

• Functional knowledge: Service Order Management, Service Contracts, Warranties, In-House Repair, Resource Related Billing.  

• Technical proficiency: Fiori apps for Service Management, interface technologies (ALE/IDoc, OData), debugging understanding.  

• Integration know how: strong background in integrating Service with SD, MM, FI/CO, and potentially with SAP FSM/C4C or BRIM.  

• Solution design capabilities: end-to-end service lifecycle from customer engagement, contract, planning/scheduling, execution to billing, analytics.  

• Analytical & communication skills: capable of translating business needs into system design, documentation, and training.  

• Client-facing aptitude: experience in workshops, go-to-market, and cross-functional team collaboration.  

 

Qualifications & Experience 

• 5+ years of SAP experience, with 2+ years in S/4HANA Service Management implementations 

• Deep functional domain expertise in Service Management or related modules (CS, PM)  

• Certification in S/4HANA Service or Customer Management is a plus 

• Strong knowledge of SAP Fiori, especially service-related apps. 

 

Preferred Skill sets: 

• Familiarity with RISE with SAP and Clean Core principles.  

• Experience in pre-sales, responding to RFPs, and influencing solution adoption.  

• Exposure to ancillary modules such as FSM, C4C Service, BRIM/Subscription Billing. 

 

Years of Experience required: 5-10 years of experience 

 

Education Qualification: Master’s or bachelor’s degree in engineering 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Master of Business Administration, Chartered Accountant DiplomaDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

SAP Service Management

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 23 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

April 8, 2026

Experience Level

Mid Level