IN-Manager_ Replicon_IN-IT Security-Co_IFS_PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. 

Job Description & Summary:

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Job Position Title:

Senior Associate_ Replicon_IN_IT Services CO_IFS_PAN India

Responsibilities:

• Resolving challenging functional and technical issues 

• Handling tasks including problem resolution, request fulfillment, configuration changes, supporting production documenting, and implementation support 

• Provide day-to-day second level support to PwC network system users 

• Troubleshoot issues and determine root causes of problems, the users are facing 

• Resolve functional problems, escalate and track problems appropriately 

• Manage system configuration in accordance with corporate guidelines and policies 

• Create and deliver appropriate documentation, training and communication around feature(s) and process changes 

• Participate in the design of new enhancements and business processes that will improve operational efficiency across the organization 

• Create and deliver appropriate documentation, training and communication around feature(s) and process changes 

Mandatory skill sets:

• Min. 2 years of professional experience (for Specialist level) and min.5 years of experience (for Expert level) in providing application functional and/or technical support to either internal or external clients  

• Experience in working for large, multinational organizations with exposition to multicultural environments and communication 

• Previous experience and super-user knowledge of financial systems, cloud-based or on-premise, is highly expected 

• Working knowledge and understanding of the time tracking systems is expected, previous experience with Replicon would be a great advantage;  

• Analytical mindset and numerical capabilities allowing for proactive resolution of problems raised by business users  

• Previous experience in business systems service delivery, good knowledge of the processes of service management (ITIL) 

• Prior experience in working with an advanced ITSM systems would be expected 

Preferred skill sets:

• . Proficiency in information analysis and synthesis focused on resolution of complex problems 

• Excellent communication and influencing skills both within the business and IT communities 

• Ability to work independently, as well as part of a team, desire to interact with and help end users 

• University degree in Science/Technology/Finance or related fields 

• Fluency in English in reading and writing is a mu

Years of experience required:

5+ Years

Education qualification:

Any UG/PG in IT field

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor DegreeDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Replicon (Inactive)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment {+ 21 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Experience Level

Mid Level