Senior Support Engineer - Cloud & DevOps

IN-Sr Support Engineer 2

Scope: Core responsibilities include providing L3 technical support for customers hosted on public cloud, perform root cause analysis, driving corrective and preventive measures, collaborating with key stakeholders to understand the roadmap and support with operational readiness. Our current technical environment: Our technical environment includes modern cloud and DevOps tooling with IaC (Terraform, Ansible, ARM, Bicep), CI/CD (Azure DevOps, Jenkins, GitHub Actions), and container orchestration (Docker, Kubernetes, AKS). We leverage Azure and OCI platforms, automation frameworks, microservices architecture, and observability tools, while also adopting emerging technologies such as GenAI and AI/ML. What you’ll do: • This role is central to our DevOps culture, focusing on automating infrastructure provisioning and CI/CD pipelines to ensure the continuous delivery and operational excellence of our applications. • You will collaborate with Product development teams, lead troubleshooting efforts, and contribute to the ongoing evolution of our cloud infrastructure and deployment strategies. What we are looking for: • Minimum of 8 to 10 years of expertise in Azure IaaS management, automation and DevOps • Strong knowledge of Azure networks (Firewall, VWAN), Azure Load balancers (Application Gateway, Traffic Manager), Private DNS, Private Endpoints • Design, implement, and manage Azure cloud infrastructure for large and complex enterprise applications. • Good understanding of AI services and ability to leverage them for building intelligent, scalable solutions • Build and maintain CI/CD pipelines using tools like Azure DevOps, GitHub Actions, or Jenkins. • Experience with DevOps, IaC, and infrastructure automation (Ansible, PowerShell, Terraform, GitHub). • Monitor and troubleshoot performance issues across cloud resources, networking, and applications. • Collaborate with development teams to integrate microservices, APIs, and cloud-native solutions. • Identify and implement reusable automation components to improve efficiency. • Document processes and proactively report project status to stakeholders. • Provide guidance and mentorship to new team members. • Participate in technical evaluations, design discussions, and innovation initiatives. • Experience in handling incidents, managing escalations, and preparing RCA reports • Proficient in fundamental Linux commands for troubleshooting, system administration, and day-to-day Azure infrastructure operations. Technical Skills • Hands-on experience with Microsoft Azure (VMs, Azure Functions, Application Gateway, Event Hub, Storage, Azure Traffic manager, Front Door, Backups, Azure Site Recovery and Entra ID). • Hand-on experience with Firewalls, VNets, VPN, vHubs, Subnets, NSGs, UDRs, Load Balancer DNS & Public IP • Proficiency in CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins). • Strong knowledge of Git, GitHub and source control best practices. • Experience with containerization and orchestration (Docker, Kubernetes). • Knowledge of monitoring and logging (Azure Monitor, Log Analytics). • Good Experience with infrastructure-as-code tools (ARM, Terraform, Bicep, Ansible). • Good experience with scripting languages (PowerShell, Python, Bash). • Understanding of databases (SQL, MariaDB, and NoSQL). • Familiarity with Agile/Scrum methodologies and DevOps culture. (ID049)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level