Senior Associate - ServiceNow Strategic Portfolio Management Consultant

IN_Senior Associate_SPM_Application Technology_Advisory_Bangalore

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

• Job Description & Summary: Interact with external customers and development of robust and performant solutions Create solutions keeping architecture & best practice principles in mind for new business requirements Focus on delivering the solution as configurable and provide alternate solutions wherever possible.

Responsibilities

es:

1. Extensive hands-on experience in configuration and implementation of ServiceNow SPM and at least one other module (CSM, ITSM, HR Service Delivery, ITOM, GRC, or APP Engine 2. Deep technical understanding of ServiceNow core platform capabilities 3. Able to understand complex customer requirements and design effective solutions for the same 4. Hands on experience with third party & web services integration (SOAP and REST) 5. Strong technical skills on web technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP) 6. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions 7. ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment 8. Understanding of ITIL framework 9. Experienced to work in Agile software development environments 10. Very good communication & presentation skills, proactive mindset and capacity to learn and work independently ServiceNow CSA Certification is mandatory

Mandatory skill sets:

Good to Have Skills: 1. Experience of rolling out-out standard mobile applications available on ServiceNow 2. Experience on implementing chatbots and AI 3. Knowledge of DevOps & automated testing 4. Service Portal development in ServiceNow 5. Experience in working on public clouds – AWS, Azure, GCP etc 6. Experience in Product evaluation 7. Integration experience with infrastructure monitoring solutions 8. Exposure in defining UX 9. ITIL & ServiceNow certified

Preferred skill sets:

• Interact with external customers and development of robust and performant solutions • Create solutions keeping architecture & best practice principles in mind for new business requirements Focus on delivering the solution as configurable and provide alternate solutions wherever possible

Years of experience required: 5+

Education qualification:

· Bachelor's / Master’s degree in Computer Science, Information Technology, MBA, or a related

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Bachelor of TechnologyDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Experience Level

Senior Level