Associate Director - ServiceNow Pre-Sales Leadership

IN_Senior Manager_ServiceNow_APP TECH_Advisory_Mumbai or Bangalore (early joiners)

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary: About Us: At PwC, we are at the forefront of digital transformation, leveraging state-of-the-art technology solutions to optimize business performance. As we expand our footprint, we are seeking an experienced Associate Director for our ServiceNow Pre-Sales team to lead strategic engagements and drive growth. 

Position Overview: As the Associate Director, ServiceNow Pre-Sales, you will play a pivotal leadership role in steering our pre-sales strategies, directing high-impact client engagements, and championing the technical sales process. Your expertise and leadership will be critical in reinforcing our market position and enhancing client satisfaction with ServiceNow solutions. 

 

Why Join Us: 

· Impactful Leadership: Be a key leader in transforming how we deliver value through technology. 

· Innovative Environment: Work with cutting-edge technologies in a forward-thinking setting. 

· Competitive Rewards: Enjoy a competitive salary and benefits package that recognizes your leadership. 

· Career Advancement: Access to opportunities for professional growth and leadership development. 

· Training and Development: Mentor and develop pre-sales staff to enhance their expertise and support career advancement. 

Responsibilities: 

 

· Thought Partnership: Collaborate with sales leadership and executive teams to craft strategies that enhance market presence and optimize sales outcomes. 

 

· Solution Innovation: Spearhead efforts to continuously improve and innovate our ServiceNow offerings and ensure they align with client needs and industry trends. 

 

· Executive Engagement: Develop and maintain strong relationships with senior client stakeholders, acting as a trusted advisor on ServiceNow capabilities and business value. 

 

· Expert Presentations: Deliver compelling, tailored presentations and product demonstrations to influence and drive client decisions. 

 

· Market Leadership: Keep abreast of industry developments, competitor strategies, and technological advancements, positioning us as thought leaders in ServiceNow solutions. 

 

· Feedback and Improvement: Facilitate a robust feedback mechanism to support continuous improvement of ServiceNow offerings and client satisfaction. 

 

 

Mandatory skill sets: 

 

· Leadership Skills: Proven success in leading and developing high-performing teams, with strong strategic and operational skills. 

· Technical Expertise: Deep knowledge of ServiceNow platforms, architecture, and various modules such as ITSM, ITOM, ITBM, HRSD, and CSM. Driving discovery workshops as and when needed. Driving discovery workshops as and when needed. 

· Communication: Superior communication and presentation skills, capable of engaging and influencing executive-level audiences. 

 

Preferred skill sets: 

 

· Certifications: Professional ServiceNow certifications are highly advantageous. 

Years of experience required: 

 

10-15 years of progressive experience in IT service management, with a strong emphasis on ServiceNow solutions, including leadership and management roles. 

Education qualification: 

 

B.E. / B.Tech / MCA/ M.E/ M.TECH/ MBA/ PGDM. All qualifications should be in regular full-time mode with no extension of course duration due to backlogs 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, MBA (Master of Business Administration)Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

ServiceNow Platform

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Optimism {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

April 15, 2026

Experience Level

Senior Level