Inside Sales Management Specialist

Inside Sales Management Specialist-Voice

Skill required: Digital Inside Sales - Inside Sales
Designation: Inside Sales Management Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Responsibilities · Leads and manages a hybrid inside sales team consisting of Sales Development Representatives (SDRs) and Inside Sales Account Representatives (ISARs). · Owns performance across the full sales funnel, including pipeline generation, qualification (BANT), opportunity progression, deal close, and post-sale account management. · Drives execution of inside sales methodologies to meet or exceed pipeline, revenue, and quota targets. · Conducts regular performance reviews, pipeline inspections, call calibrations, and coaching sessions. · Ensures strong collaboration and handoff between SDR and ISAR roles to maximize conversion rates and pipeline velocity. · Develops and executes go-to-market (GTM) and territory execution plans aligned to client objectives. · Monitors and analyzes KPIs, dashboards, and forecasts to identify risks and implement corrective actions. · Maintains rigorous CRM hygiene, reporting cadence, and forecast accuracy. · Acts as an escalation point for sales execution, process, or customer experience issues. · Partners cross-functionally with Enablement, Marketing, Quality, Analytics, and Delivery Leadership. · Supports continuous improvement initiatives across processes, tools, and sales plays. · Participates in client and internal business reviews, providing insights on performance, trends, and opportunities.
What are we looking for? •Basic Qualifications · 7 - 11 years of experience in inside sales management or team leadership, with prior hands-on sales experience. · Experience managing quota-carrying sales teams in a KPI-driven environment. · Demonstrated ability to coach sellers across both lead generation (SDR) and full-cycle sales (ISAR) motions. · Strong understanding of sales funnels, pipeline management, and conversion metrics. · Experience using CRM systems (e.g., Salesforce) and performance dashboards. · Proven ability to motivate teams, manage performance, and drive consistent execution. · Strong communication skills with experience leading performance and coaching conversations. Preferred Qualifications · Experience managing inside sales teams within the telecommunications, technology, or B2B services industries. · Familiarity with telecom and technology solutions, including core connectivity (wireless, wireline) and advanced offerings (cloud, security, managed services, SD-WAN). · Experience operating in scaled or pilot Digital Inside Sales environments. · Exposure to multi-product or multi-solution sales portfolios. · Bachelor’s degree in business, marketing, technology, or a related field. · Experience using sales enablement and analytics tools to drive performance improvement. · Strong change-management mindset with the ability to operate in fast-paced, evolving sales programs. •--- Leadership Profile · People-first leader who coaches to outcomes while building trust, accountability, and engagement. · Data-driven and execution-focused, using performance insights to guide decisions and corrective actions. · Strong sales acumen, able to diagnose pipeline issues and translate strategy into daily seller behaviors. · Comfortable operating as a player-coach, balancing hands-on support with leadership oversight.
Roles and Responsibilities: •In this role you are required to do analysis and solving of moderately complex problems • May create new solutions, leveraging and, where needed, adapting existing methods and procedures • The person would require understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor • May interact with peers and/or management levels at a client and/or within Accenture • Guidance would be provided when determining methods and procedures on new assignments • Decisions made by you will often impact the team in which they reside • Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts