Intern - Program Management

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). 

• Key Responsibilities

  • Support the design, execution, and tracking of key programs and initiatives across the CSM MM portfolio (e.g., onboarding workflows, merchant re-engagement programs, PPC frameworks).
    
    
  • Collaborate with cross-functional teams (e.g., Product, Sales, Analytics) to collect data, gather inputs, and prepare insightful reports for leadership.
    
    
  • Create dashboards, trackers, and documentation that help improve visibility and accountability across ongoing initiatives.
    
    
  • Identify bottlenecks, process gaps, and operational inefficiencies—and propose structured solutions.
    
    
  • Assist in planning and coordination of internal reviews, OKR tracking, and merchant success frameworks.
    
    
  • Help organize merchant NPS feedback loops and create summaries for actionable insights.
    
    

  What We’re Looking For

  • Strong interest in Customer Success, Strategy, and Program Management within a fast-paced, high-growth tech environment.
  • Excellent communication, documentation, and stakeholder management skills.
  • Proficiency in Google Sheets, Slides, and basic project tracking tools 
  • A proactive attitude, structured thinking, and ability to manage multiple moving pieces with attention to detail.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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Experience Level

Entry Level