Job Description: We are seeking a skilled International Semi Voice Telecom Process Associate to join our team in ITPL, Bangalore. The successful candidate will be responsible for providing excellent customer and technical support to our clients via phone, email, and chat. You will be required to troubleshoot and resolve technical issues related to telecom products and services. Responsibilities: Provide customer and technical support via phone, email, and chat Resolve customer issues related to telecom products and services Identify and escalate priority issues to the appropriate departments Follow up with customers to ensure issue resolution Maintain accurate records of customer interactions and transactions Meet performance metrics related to quality, productivity, and customer satisfaction Keep up-to-date with telecom products and services and industry trends Provide feedback and suggestions for process improvement Requirements: UG degree with at least 1 year of BPO experience Excellent verbal and written communication skills in English Strong problem-solving and analytical skills Ability to work in a fast-paced environment Willingness to work in rotational shifts with consecutive offs Comfortable with both way cab facilities Basic knowledge of computers and the internet VT10 Quality certification preferred but not mandatory Salary: Customer Support: 25800 TH (31k CTC) (based on experience) Technical Support: 26800 TH (32k CTC) (based on experience) Benefits: WFO (Work From Office) Health Insurance Provident Fund (PF) Gratuity Performance-based incentives If you are a motivated individual with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.

More about this International Voice Process Agent job

Bangalore Job Hub is aggressively hiring for the job profile of International Voice Process Agent at Bengaluru in Whitefield locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 26,000 INR and can go up to 27,500 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bengaluru at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 13-Apr-2023. For more details, download apna app and find Night Shift jobs in Bengaluru. Through apna, you can find jobs in 74 cities across India. Join NOW!