Subramanya Nagar

Bengaluru

Bengaluru/Bangalore

Whitefield

Job Description:

We are seeking a skilled International Semi Voice Telecom Process Associate to join our team in ITPL, Bangalore. The successful candidate will be responsible for providing excellent customer and technical support to our clients via phone, email, and chat. You will be required to troubleshoot and resolve technical issues related to telecom products and services.

Responsibilities:

Provide customer and technical support via phone, email, and chat
Resolve customer issues related to telecom products and services
Identify and escalate priority issues to the appropriate departments
Follow up with customers to ensure issue resolution
Maintain accurate records of customer interactions and transactions
Meet performance metrics related to quality, productivity, and customer satisfaction
Keep up-to-date with telecom products and services and industry trends
Provide feedback and suggestions for process improvement
Requirements:

UG degree with at least 1 year of BPO experience
Excellent verbal and written communication skills in English
Strong problem-solving and analytical skills
Ability to work in a fast-paced environment
Willingness to work in rotational shifts with consecutive offs
Comfortable with both way cab facilities
Basic knowledge of computers and the internet
VT10 Quality certification preferred but not mandatory
Salary:

Customer Support: 25800 TH (31k CTC) (based on experience)
Technical Support: 26800 TH (32k CTC) (based on experience)
Benefits:

WFO (Work From Office)
Health Insurance
Provident Fund (PF)
Gratuity
Performance-based incentives
If you are a motivated individual with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.

Whitefield, Bengaluru, Karnataka, India

Work location

Customer Support

Department

Customer Success

Role / Category

Full Time

Employment type

Night Shift

Shift

Min. 1 year

Experience

12th Pass

Education

Basic Computer, Problem solving, Analytical, Verbal communication, Written communication

Skills

Good (Intermediate / Advanced) English

English level

Any gender

Gender

Bangalore Job Hub

Name

Address

HR responded to 100% candidates in last 1 days

Basic Computer

Problem solving

Analytical

Verbal communication

Written communication

International Voice Process Agent

Bangalore Job Hub is aggressively hiring for the job profile of International Voice Process Agent at Bengaluru in Whitefield locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a International Voice Process Agent in Bangalore Job Hub in Bengaluru?
 
 Ans. You can expect a minimum salary of 26,000 INR and can go up to 27,500 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for International Voice Process Agent in Bangalore Job Hub in Bengaluru?
 
 Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-bengaluru>jobs in Bengaluru</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-bengaluru"}>work from home jobs in Bengaluru</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/SFHik08glTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 13-Apr-2023.
 
		For more details, download apna app and find <a href="/jobs/night_shift-jobs-in-bengaluru">Night Shift jobs in Bengaluru</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

India

Job Description:

We are seeking a skilled International Semi Voice Telecom Process Associate to join our team in ITPL, Bangalore. The successful candidate will be responsible for providing excellent customer and technical support to our clients via phone, email, and chat. You will be required to troubleshoot and resolve technical issues related to telecom products and services.

Responsibilities:

Provide customer and technical support via phone, email, and chat
Resolve customer issues related to telecom products and services
Identify and escalate priority issues to the appropriate departments
Follow up with customers to ensure issue resolution
Maintain accurate records of customer interactions and transactions
Meet performance metrics related to quality, productivity, and customer satisfaction
Keep up-to-date with telecom products and services and industry trends
Provide feedback and suggestions for process improvement
Requirements:

UG degree with at least 1 year of BPO experience
Excellent verbal and written communication skills in English
Strong problem-solving and analytical skills
Ability to work in a fast-paced environment
Willingness to work in rotational shifts with consecutive offs
Comfortable with both way cab facilities
Basic knowledge of computers and the internet
VT10 Quality certification preferred but not mandatory
Salary:

Customer Support: 25800 TH (31k CTC) (based on experience)
Technical Support: 26800 TH (32k CTC) (based on experience)
Benefits:

WFO (Work From Office)
Health Insurance
Provident Fund (PF)
Gratuity
Performance-based incentives
If you are a motivated individual with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.


More about this International Voice Process Agent job


Bangalore Job Hub is aggressively hiring for the job profile of International Voice Process Agent at Bengaluru in Whitefield locality. Kindly go through the FAQs below to get all answers related to the given job.

 1. How much salary can I expect as a International Voice Process Agent in Bangalore Job Hub in Bengaluru?
 
 Ans. You can expect a minimum salary of 26,000 INR and can go up to 27,500 INR. The salary offered will depend on your skills, experience and performance in the interview.
 
 2. What is the eligibility criteria to apply for International Voice Process Agent in Bangalore Job Hub in Bengaluru?
 
 Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more <a href=/jobs/jobs-in-bengaluru>jobs in Bengaluru</a> to get hired quickly.
 
 3. Is there any specific skill required for this job?
 
 Ans. The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job. 
 
 4. Who can apply for this job? 
 
 Ans. Both Male and Female candidates can apply for this job.
 
 5. Is it a work from home job? 
 
 Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other <a href="/jobs/work_from_home-jobs-in-bengaluru"}>work from home jobs in Bengaluru</a> at apna.
 
 6. Are there any charges or deposits required while applying for the role or while joining? 
 
 Ans. No work-related deposit needs to be made during your employment with the company.
 
 7. How can I apply for this job?
 
 Ans. Go to the <a href=https://l.apna.co/SFHik08glTb>apna app</a> and apply for this job. Click on the apply button and call HR directly to schedule your interview.
 
 8. What is the last date to apply? 
 
 Ans. The last date to apply for this job is 13-Apr-2023.
 
For more details, download apna app and find <a href="/jobs/night_shift-jobs-in-bengaluru">Night Shift jobs in Bengaluru</a>. Through apna, you can find jobs in 74 cities across India. Join NOW!

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