Investigation Associate

Amazon India Limited

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Investigation Associate, Middle Mile Product & Technology

Description

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification.

Key job responsibilities
- Conduct investigations
- Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
- Consistently achieve weekly targets and quality standards for investigations
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
- Knowledge to systematically escalate problems or variance in the information
- Experience to follow through on the resolutions to ensure they are delivered
- Participate in ad-hoc projects and assignments as necessary

A day in the life
- Meet productivity, quality and other hygiene metrics/ goals
- Identify opportunities to Invent and Simplify processes, and deliver quicker with higher standards of accuracy
- Share inputs for SOP improvements, document new methods of abuse/frauds, and partner with stakeholder teams to drive gaps to closure

Basic Qualifications

6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

6 months to 1 year of experience -Speak, write, and read fluently ( English ) -Experience with Microsoft Office products and applications -Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Job role

Work location

Bangalore

Department

Risk Management & Compliance

Role / Category

Risk Management - Assessment / Advisory

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

Amazon India Limited

Job posted by Amazon India Limited

Apply on company website